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A
Rating: 4 out of 5
The package arrived on time as expected
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
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Rating: 4 out of 5
I haven't looked at the whole site but the ordered item is of very good quality
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A
Rating: 4 out of 5
Order took quite a long time to be shipped. Unpleasant delivery person.
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A
Rating: 4 out of 5
Quite fast
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A
Rating: 4 out of 5
Order arrived in good condition, delivery delay due to COVID, nothing to report.
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A
Rating: 1 out of 5
Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!
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Response from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Good products but also some misses
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A
Rating: 4 out of 5
Using huge packaging for such a light and small order is irresponsible.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Delivery faster than expected. Price quite high but item is confirmed and of good quality nonetheless.
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A
Rating: 4 out of 5
Very good products but still a bit expensive for a childminder who does not work in a collective setting like I do.
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
First time I used Wesco. No issues, I won't hesitate to call on them again if I need to
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A
Rating: 4 out of 5
Delivery service to be improved. Delivery proposed only on Tuesdays and Thursdays. Not very practical.
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A
Rating: 1 out of 5
I did not receive my order, I am very very angry.
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Response from Wesco
Hello and thank you for sharing your feedback with us. The delivery of your order was estimated for Saturday, 25/09. This estimate can sometimes fluctuate, particularly due to transport. Our carrier does not deliver on non-working days, so your order was ultimately delivered on Monday, 27/09. By ordering from Wesco, you are choosing a French SME whose employees do their utmost to satisfy you and respond more quickly to your needs. We regret that your shopping experience on our site did not meet your expectations. We hope to have the opportunity to see you again in the near future. We remain at your disposal at [email protected]. Have a nice day.
A
Rating: 4 out of 5
Simple navigation.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Well protected! Beautiful wooden games!
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A
Rating: 4 out of 5
Satisfied with the order management, less so with the delivery because despite the €15 paid for fast delivery by Chronopost, the indicated deadlines were not respected.
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A
Rating: 4 out of 5
Some digital references do not match between the catalog and the site.
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Rating: 4 out of 5
The search mode is not always very effective for finding the product. Otherwise, very good site and quality materials.
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A
Rating: 4 out of 5
Hello. No issues. Good;
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A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
The site is very easy to access. I worked in a daycare so I know it well. I am a childcare assistant and having worked in a daycare, I am very satisfied with my order and the products received since I already knew them. The only downside is the delivery; if the delivery person could have left the packages on the sidewalk, he would have done it, but my husband being a former delivery driver motivated him to bring the packages to the right place.
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A
Rating: 4 out of 5
Correct.
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A
Rating: 4 out of 5
Perfect, very beautiful, my son loves it but I just find the delivery time a bit long.
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A
Rating: 4 out of 5
Online store with quality products. Small downside for the shipping costs being a bit high.
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A
Rating: 4 out of 5
Quite fast, shipping a bit high, but well, the brand costs.
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A
Rating: 4 out of 5
The tokens are of good quality. But the delivery is too expensive for small packages.
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A
Rating: 4 out of 5
Very fast delivery, recommendable site.
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Rating: 4 out of 5
Well. I just wish the invoice had been included in the package.
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A
Rating: 1 out of 5
As much as the products are of quality, the customer service is deplorable. Delivery delay of more than 10 days, partial delivery, no news on the remaining items to be delivered. In short, a disaster... others are much more efficient...
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Response from Wesco
Hello and thank you for your feedback. We place as much importance on the quality of our products as on our services. We are therefore sincerely sorry that the delivery service did not meet expectations and understand your dissatisfaction. We will forward the information to the logistics department so that they can take the necessary steps with the carrier to ensure that this situation does not happen again. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 4 out of 5
Order arrived on time, products well packaged
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A
Rating: 4 out of 5
Order received quickly on time
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A
Rating: 4 out of 5
The site is not clear, it's difficult to find an item.
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 4 out of 5
Good site, a bit expensive
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A
Rating: 1 out of 5
Order never received and supposedly received and signed for, and after 5 emails no more responses, unacceptable.
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Response from Wesco
Hello and thank you for your feedback. The delivery of your order did not meet our quality commitments and we are sincerely sorry. Our customer service is taking the necessary steps to resend the ordered products. We hope to see you again soon under better conditions on our site. Have a nice day.
A
Rating: 4 out of 5
Everything is perfect. Too bad the wall mounting parts are not provided.
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