Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Having ordered in May, my order was supposed to arrive on June 7th, it arrived on the date but I still hadn't received anything. I contacted you to ask when my package would arrive, you told me June 11th. However, my package arrived at the beginning of July. I had to wait two months to receive my order for stacking pawns.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, the item you ordered was out of stock, which explains the extended delivery time. Indeed, our communication process needs to be improved to fully satisfy our customers. We are forwarding this information to the relevant department to enhance our practices. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are particularly attentive to the quality of our services and the full satisfaction of our customers. We are sorry to read that your shopping experience did not meet your expectations. Your comment does not allow us to fully understand what happened. That is why we remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
Fast delivery. Product description insufficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Complicated to place an order... issues at the payment stage!!! A bit long, but with patience... everything is back to normal!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
A site I didn't know, I found it while looking for an end-of-year gift idea for my daughter's teacher. Complete and efficient site. Delivery that very well respects the deadline. I recommend ++++
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
It's a good site overall although it remains a bit expensive in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Easy navigation on the site but the description of the sandpit lacks details, especially its exact size without the accessory space and the edges, which are essential details in my opinion to make the choice to order one or two pits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Pleasant site, satisfying purchase, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Very good delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Very rich site, but it does not mention the place of manufacture of its products. I was a bit disappointed to read 'made in China' upon receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Easy to use! Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
Simple, practical, quick order dispatch. What a pity that the delivery was laborious!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Reception faster than expected, two days early!! It is a pity to request a preferred date when this date is not taken into account during delivery. Fortunately, no verification of the recipient!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
I like the principle of the site, what it offers but I had trouble finding my way around, you can't filter the request enough. Prices a bit excessive but a lot of choices, delivery in 10/15 days to home
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
The site is a goldmine for early childhood professionals, however, the site lacks ergonomics. The products are of excellent quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Not all the barriers were available at the same time, especially the TRENDY wall hook. Therefore, they could not be used.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
I knew what I was looking for so no problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...
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Response from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
good products for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
It is sometimes difficult to find certain products we are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
The mattress is nice but received folded so with the crease mark, too bad for this imperfection. Otherwise, it seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Easy to use site, delivery on time handed over personally by the delivery person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Nothing to report, slow delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
The site is clear, easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Fast delivery, but the parcel was open when it arrived at my home (damaged box).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Good products that you can't find elsewhere. Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
The site is very good and the products are also, but the order arrived damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2021
Wide choice, quality equipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
I have nothing to say about the services offered by Wesco, on the contrary, everything was impeccable. However, I paid slightly higher shipping fees to be delivered in two days with Chronopost. Except that the delivery person did not look for the nursery, noted that he had passed and that we were absent. As a result, instead of being delivered on a Friday, we were delivered the following Monday. I don't mind paying a little more to be delivered faster, quite the opposite, especially since this material had been awaited for a long time by the team and the children, we were waiting to have the budget. But in this case, it would be good for the chosen provider to ensure the delivery afterwards; Thank you anyway.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Very satisfied with the products. However, the balls purchased do not have the colors presented in the photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Good products but very bad experience with the delivery with almost 2 weeks delay.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
The GLS delivery person came to me without a mask and got angry when I asked him to put one on. He gave me 2 packages, one of which, I realized upon opening, does not belong to me. The delivery person struggled to take it back from me, claiming that the recipient's label was indeed in my name. When I asked him how to find my missing package, he told me it was not his problem, that it was up to me to sort it out with GLS, and that he only worked for this company during the day due to their workload. Since then, I am still waiting for my package...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We have filed a complaint with the concerned carrier to shed light on the situation. Without waiting for their response, we have proceeded to prepare a new shipment for the missing package. It will be dispatched at the beginning of next week. We are just as sorry as you about this situation. We hope that you will still come back to visit our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
The products were well packaged. A bit of a delay in the delivery time. No email or SMS indicating the day of deliveries, I was delivered in two parts. Fortunately for the drivers, I was present each time.
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