Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Satisfied, very good products, not disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
I take away one star because shipping costs too expensive otherwise very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
waiting time quite long, but the order received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Easy order but no precise delivery slot with Colissimo so we waited all day! We were at the end of the route
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
One downside, the order does not arrive all at once.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2021
The pacifier received does not match the shape or color of the one ordered on your site. Avoid!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
The quality is there. The price of the sleeping bags is unbeatable for their quality. Easy-to-access site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2021
Everything was very good, delivery times shorter than announced, very good material but a box too big so a lot of empty space: not good for the planet. Adjust the boxes to the quantity ordered...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Carpet stuffed in the mailbox because I didn't expect to be delivered so quickly. Otherwise, satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2021
A broken bed leg, I do not recommend, despite the fast delivery
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
I am satisfied with the ordered products, delivery times are correct when the products are available and navigation on the site is easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Very good site, rich in proposals.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2021
Corresponds exactly to what I expected. Delivery faster than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Fast delivery but unpleasant delivery person, annoyed because vehicles were poorly parked in my street. Unfortunately, I am not to blame, but the delivery person did not think so and does not want to return to this street. It's a shame that this incident affects the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Order placed on the site without any particular problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, but too expensive for everyday use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
I am happy because I received my order quickly, the material received is very good. But I was very surprised that the delivery person was not wearing a mask during the lockdown.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
WELL RECEIVED, NO ISSUES
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2021
We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.
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Response from Wesco
Hello and thank you for your feedback. After investigating with our services and the concerned carrier, we have received confirmation that your order has indeed been delivered (with signature). We are just as sorry as you are about this situation. If you still haven't found your order, we invite you to file a complaint at [email protected] to shed light on this unfortunate disappearance. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
No major issues... a slight delay between order and delivery due to a stock problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Very large selection for several items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
As a childminder, I bought several items. I agree that most of the ordered items meet my expectations. I find it a shame not to retain customers. Prices remain high, however. I hope not to be disappointed over time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
I still haven't received my order and can no longer access my order tracking.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Great product! Supply problem, so the order was received in 4 parts..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
Corresponds to my order and within the deadlines.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
very good follow-up whether by phone or later through the site. Very serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Very good and fast
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2021
Package sent to an address I do not know
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
Order delivered on time despite the lockdown.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2021
Very happy with the product but I grouped the order and I only received one instruction manual for the game, if you could send another one for my colleague, thank you in advance.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2021
quality products and serious order processing. Weak point: very long delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
The site is well organized, you can easily find what you are looking for. The packaging is careful.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Good product as described. Fast delivery times.
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