English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Nothing to complain about except the condition of the packages that arrive! Dirty
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Excellent quality products! However, I regret the nonexistent package tracking on the Wesco personal account... and also the fact that the items arrive in a large truck unprotected (only wrapped in a plastic bag; no box)
Translated reviews
A
Rating: 4 out of 5
Satisfactory product
Translated reviews
A
Rating: 4 out of 5
Easy navigation on the site, products are well presented
Translated reviews
A
Rating: 1 out of 5
Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Nothing to report
Translated reviews
A
Rating: 4 out of 5
Great order, satisfied. Only downsides, packaging carton too large and flattened hedgehog balls.
Translated reviews
A
Rating: 4 out of 5
Hello, apart from the phone reception by the receptionist who was not pleasant when we reported not having received our order yet, we are satisfied with this order.
Translated reviews
A
Rating: 4 out of 5
Search bar not always very effective. Quick order and delivery.
Translated reviews
A
Rating: 4 out of 5
I don't give 5 stars because I didn't receive the right color for the sleeping bag, but it suits me as well. Best regards, Mrs. BRUNIER
Translated reviews
A
Rating: 4 out of 5
1234
Translated reviews
A
Rating: 1 out of 5
Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction regarding the delivery time of your order. Particularly concerned about the quality of our services, we apologize as this commitment was not met for your order. We take note of all customer feedback to improve our processes on a daily basis. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
A
Rating: 4 out of 5
Correct notebook even though I haven't tested the quality of the Canson paper with inks and plants yet. However, for the shipment, using a box that is three times its size is a waste of paper, I personally find. Just review this point and adjust better to the package.
Translated reviews
A
Rating: 4 out of 5
T Good
Translated reviews
A
Rating: 1 out of 5
Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site went this way and we would like to extend our sincerest apologies. We appreciate your availability and the constructive exchanges you had by phone afterwards with our customer service. In a continuous improvement approach, we are forwarding the information to the relevant departments so that adjustments can be made. Your satisfaction remains our priority and we are doing everything we can to improve our processes on a daily basis. We hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Clear and complete site.
Translated reviews
A
Rating: 4 out of 5
Quite easy to get a quote
Translated reviews
A
Rating: 4 out of 5
I am happy with the ordered item, a pack of gloves for children. They are of good quality and fit perfectly. I give 4 stars because the order took a month and a half to arrive (but the delay was announced at the time of ordering)
Translated reviews
A
Rating: 1 out of 5
No delivery, had to catch up with the delivery person who couldn't find the address
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and the satisfaction of our customers. We will forward your feedback to the relevant department so that necessary measures can be taken. We hope that the products will meet your satisfaction and that we will have the opportunity to see you again in the future on our site. Have a nice day
A
Rating: 4 out of 5
The site is pleasant and the navigation intuitive, it is easy to get quotes and place orders online. For delivery, overall it is fast and of quality, just a small downside regarding books and puzzles, items often out of stock. We appreciate the quality of the material.
Translated reviews
A
Rating: 4 out of 5
Satisfied with the delivery times
Translated reviews
A
Rating: 4 out of 5
Satisfied: Beautiful material and very nice colors. Only downside: The laces are a bit short but this can be easily fixed.
Translated reviews
A
Rating: 4 out of 5
For the order, no problem just a concern regarding delivery, it was announced for Wednesday and delivered on Tuesday, I was not at home
Translated reviews
A
Rating: 4 out of 5
Varied products suitable for specific needs
Translated reviews
A
Rating: 4 out of 5
There is good navigation on the site, good delivery
Translated reviews
A
Rating: 4 out of 5
Faster delivery than expected
Translated reviews
A
Rating: 4 out of 5
Complicated for payment by a community
Translated reviews
A
Rating: 4 out of 5
Site quite easy to navigate, although filtering by theme can sometimes be a bit tedious and there are many items. Package arrived on time but in poor condition. Repackaged by La Poste... Fortunately, all products were intact.
Translated reviews
A
Rating: 4 out of 5
TB delivery
Translated reviews
A
Rating: 4 out of 5
I received my order and I am satisfied, the only downside is the use of the spinning top, the stick that we insert into the cone spins in vain!!!! So it's complicated to make the whole thing turn.....
Translated reviews
A
Rating: 1 out of 5
Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Your order has suffered from the uncertainties of transport and we are sincerely sorry. Our customer service has received your complaint and will contact you very soon. In parallel, we are informing our logistics service of the situation so that they can take the necessary measures to prevent this from happening again. We take great care in preparing our packages and know that we are just as disappointed when they do not arrive in excellent condition. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 1 out of 5
Package picked up at the post office opened, with damaged and missing parts
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are truly sorry. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We invite you to contact us at [email protected] (including some photos with your complaint) so that a solution can be provided to you. Have a nice day
A
Rating: 4 out of 5
Navigation is not easy.
Translated reviews
A
Rating: 4 out of 5
A lot of choices and good things for children
Translated reviews
A
Rating: 4 out of 5
Fast delivery
Translated reviews
A
Rating: 4 out of 5
Order sent quickly
Translated reviews
A
Rating: 4 out of 5
New site I just found, I love it
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews