Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are sorry for that. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Very good quality. Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
FAST DELIVERY BUT PACKAGE A BIT BULKY COMPARED TO THE CONTENT SO NOT VERY ECOLOGICAL. TOO BAD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Compliant with the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Product search can sometimes be a bit tedious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
A bit too much plastic to package the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Well-made site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2020
Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high
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Response from Wesco
Hello and thank you for your feedback. We apologize for this delivery delay and for the quality issue you are experiencing. We invite you to contact our customer service at [email protected] (including a photo of the product) so that a solution can be provided to you. We are particularly concerned about the quality of our products and services, and know that it displeases us just as much when these requirements are not met. We do everything possible every day to improve our practices and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Fast and careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Everything was perfect. To be renewed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
A bit expensive but.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good but heavy to load and a bit slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Barrier and feet delivered quickly and in very good condition. However, the feet are not included in the price of the barrier and in the end, I ended up paying more for the feet than for the barrier, which totals more than 100 euros for the barrier, that's quite expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Nothing to report, I would recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Order arrived on time without any problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
fast delivery, quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
It's a shame that the delivery times were postponed many times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
Easy to place an order. I received my order on time. The materials are of good quality. I recommend this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Very responsive when the delivery of the package was delayed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
No comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
quality always top-notch. Prices remain high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
product very good however packaging for shipping leaves something to be desired
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
Maybe a bit more clarity to my taste
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Very satisfied with the product, however it took a month and a half to receive my order. I had to call to find out that the product was out of stock, quick response and warm contact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Order received quickly, happy with the material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Well-designed site with a lot of choices. Satisfied with my order, everything arrived in good condition. Shipping just a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2021
Clear site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Thank you! I remain loyal to Wesco products! Recreating the elements of psychomotor courses (hoops, foams, sticks, cones...) in miniature would really be a good idea... thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
satisfaction with the order upon receipt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Very satisfied except for a delivery delay a bit longer than expected, the rest was very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
easy navigation and a wide choice of products for young children.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
Copy of the email sent and still unanswered to this day. It is December 26, a month after the order was placed, and my grandson did not receive the gift for Christmas even though you committed to deliver between December 21 and 23, 2020. This situation generates complete dissatisfaction and is the opposite of the joy we were supposed to create around him while we could not be present that day by his side. Your attitude, given that we trusted you a month in advance, is unacceptable. I find this process perverse and harmful as we wanted to create joy in our grandson's home. Today, I only have this laconic email from you and a very great frustration to live with the malaise that takes the place of the joy of giving a beautiful gift to one's own grandchild whom we cannot even go see. Your lack of response reinforces this negative feeling and gives us a dissatisfaction doubled with a total injustice in these pandemic times that prevent us from gathering as a family. I condemn your actions and request a precise delivery date as well as compensation commensurate with this very significant dysfunction
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Response from Wesco
Hello and thank you for your experience feedback. We are sorry that you have experienced such a situation and we apologize. Please know that customer satisfaction is at the heart of our approach and we work every day to improve our services. Our customer service has followed your case closely and a refund has been processed. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Order placed in November for Christmas received on January 21... 1 email to notify, no response from customer service despite the complaint, first and last order on this site
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site has disappointed you and we sincerely apologize. We place great importance on the full satisfaction of our customers and we are equally disappointed when our quality commitments are not met. Our customer service will get back in touch with you to offer you compensation. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
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