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A
Rating: 4 out of 5
Difficulty in placing a first order. And item received in a different color than chosen. This justifies 4 stars. Otherwise, excellent products.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
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Rating: 4 out of 5
The games are all of good quality, sturdy. Fast delivery. But unfortunately, they remain expensive.
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Rating: 4 out of 5
Everything went very well, from ordering to delivery.
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Rating: 4 out of 5
Simple.
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Rating: 4 out of 5
Products well packaged despite the bottom of the box being wet, the inside remained dry. The mat was delivered with slightly open plastic packaging, so the mat was dirty in that spot, fortunately, it washes very well. Everything was delivered at the same time, within the allotted time. No errors in the order.
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Rating: 1 out of 5
Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.
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Response from Wesco
Hello and thank you for your feedback. During this particularly busy period, delivery times may be extended. We are sorry that your first experience on our site is going this way. We hope that the exchanges with our customer service and the proposed compensation will ease your dissatisfaction. Have a good day.
A
Rating: 4 out of 5
Very well designed for the little ones.
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Rating: 1 out of 5
My boxes arrived with a 1-day delay, 48h and 72h later. The boxes were open and the paint exploded. Not satisfied at all.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry to hear about your dissatisfaction and invite you to file a complaint at [email protected] (with a photo) so that a solution can be provided to you as soon as possible. We are particularly attentive to the quality of our products and services. Please know that we are equally disappointed when transport does not go as planned. We apologize and hope to have the chance to see you again soon on our site. Have a good day.
A
Rating: 1 out of 5
terrible! If there had been a zero, that would have been my rating. We were informed that the package would be delivered on December 1st. On the 2nd, we received a message that it would not be delivered to the chosen pickup point, then nothing more. It's not that complicated to send an email to say that the package is waiting at the post office and not in our mailbox as stated on your site.
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Response from Wesco
Hello, Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope, nevertheless, to have the chance to see you again soon on our site. Have a good day.
A
Rating: 4 out of 5
Satisfied with my order, arrived on time, well packaged.
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Rating: 4 out of 5
The delivery was late compared to other items, but I was informed right away. I am satisfied.
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Rating: 4 out of 5
SERIOUS and secure site
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Rating: 4 out of 5
I received my order in two parts without being notified or receiving a message, so I thought it was incomplete at first, then I checked my order on the website... maybe a lack of communication, otherwise a very good product.
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Rating: 4 out of 5
Navigation a bit complicated.
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Rating: 4 out of 5
Chronopost fees almost similar to the order amount
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Rating: 4 out of 5
Very reliable, product as described. Only downside: no information about the product shipment
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Rating: 4 out of 5
Delivery within the deadlines and doll well protected in the box.
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Rating: 4 out of 5
Very happy with my order.
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Rating: 4 out of 5
Easy to find, good delivery condition, well-packaged package
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Rating: 4 out of 5
Nothing to say: express delivery, impeccable package, very good quality games that last over time!
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Rating: 4 out of 5
Very good site. For delivery, expect about ten days in parcel relay. Good tracking of the package
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Rating: 4 out of 5
Good site and good products. The delivery time is a bit long, still 1 week + compared to the standards of 2020 but it's okay.
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Rating: 4 out of 5
Easy navigation on the site, careful shipping but disappointed with one of the products in the order, I expected better for one of the sets.... for imitation toys I find it very unfortunate to mark the brand on each food item of the playset and very visibly too!
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Rating: 4 out of 5
A bit of delay in delivery. Otherwise very good
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Rating: 4 out of 5
No particular issue.
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Rating: 4 out of 5
Fast delivery. Quality product. I recommend without hesitation.
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Rating: 4 out of 5
I am satisfied with the products but the package was very damaged, things could have come out and been lost.
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Rating: 4 out of 5
The two items could have been put in the same box, which would have saved a delivery... and some concern at the delivery of the first package!
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Rating: 4 out of 5
Nothing is perfect
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Rating: 4 out of 5
delivery not very fast
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Rating: 4 out of 5
- too long delay (15 days) for items in stock (the different items arrived before...) - stock not up to date (items available at the time of my order then different later) - non-contractual photos (multicolored stickers including blue, purple, pink... I received stickers in autumn colors) - the plastic used to hold the items in place in the box was welded to the packaging of large sheets which ended up being destroyed
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Rating: 1 out of 5
I had a delivery problem with my last order, the package was therefore returned to your services; I called immediately to know the procedure and was told I had to make a complaint. This was done but unfortunately without being warned my order was canceled and refunded. And I was waiting for a return! Second call, very bad phone contact, disrespectful and borderline arrogant... I think I won't come back after this last order!
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Response from Wesco
Hello and thank you for your comment. The quality of our products and services is a fundamental value at Wesco. We are sincerely sorry to read your disappointment following your shopping experience on our site. We hope, nevertheless, to have the opportunity to see you again soon on our site under better conditions. Have a nice day
A
Rating: 4 out of 5
Correct overall, delivery made earlier than announced.
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Rating: 4 out of 5
The site is serious; shipments are fast. My only downside is the prices. I find the products relatively expensive.
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Rating: 4 out of 5
Fast and compliant delivery
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Rating: 4 out of 5
I'M WAITING TO SEE FOR MY NEXT ONE
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Rating: 4 out of 5
Very good, but I would have liked it bigger
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Rating: 4 out of 5
Reasonable delay
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Rating: 4 out of 5
Good products, received quickly.
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Rating: 4 out of 5
Serious Order tracking without issues. The delivery person was 1 day late
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