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C
Rating: 4 out of 5
Delivery earlier than expected so no one on site. Be careful to respect the requested days.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersC
Rating: 1 out of 5
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
E
Rating: 4 out of 5
The order was placed easily, and the items were partially delivered quickly.
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P
Rating: 4 out of 5
I just ordered a machouyou but the products seem to be of very good quality. The customer service is responsive because I had a delivery problem with the carrier and they replied to me very quickly.
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S
Rating: 4 out of 5
Very satisfied with my order
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M
Rating: 4 out of 5
Perfect order and delivery
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C
Rating: 4 out of 5
In accordance with the order
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L
Rating: 4 out of 5
satisfied for the moment and I am waiting to have received everything
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C
Rating: 4 out of 5
GOOD
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D
Rating: 4 out of 5
Order prepared quickly
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S
Rating: 4 out of 5
Good except for the sheet that has one side unstitched.
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C
Rating: 1 out of 5
Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
S
Rating: 4 out of 5
Material suitable for children Fast delivery
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A
Rating: 4 out of 5
Careful shipping, and quality products.
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S
Rating: 4 out of 5
Satisfied with my purchases and deliveries
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N
Rating: 4 out of 5
R A S
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E
Rating: 4 out of 5
Completely satisfactory material. The delivery was not at the right place.
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A
Rating: 1 out of 5
Damaged product
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Response from Wesco
Hello and thank you for leaving a review. We are sorry that the product arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the reference, and attaching photos of the concerned product)? We thank you in advance for these details and hope to have the pleasure of providing you with a flawless experience on your next order on our site. Have a nice day.
E
Rating: 4 out of 5
Compliant order
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S
Rating: 1 out of 5
DELIVERY TIME MUCH TOO LONG
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
N
Rating: 4 out of 5
I ordered 2 bunk beds and 1 changing mattress. Nothing to complain about except maybe the delivery time
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E
Rating: 4 out of 5
very good
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S
Rating: 1 out of 5
Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
S
Rating: 1 out of 5
Error in the order, difficulty in reaching a contact by phone, no response to my emails.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the preparation error and, above all, for our lack of communication. Following your email, your corrected order has been immediately put back into preparation. We sincerely regret not informing you sooner, thus creating legitimate concern. We thank you for your patience and hope to have the opportunity to regain your trust by providing you with a flawless experience during your next visit to our site. Have a nice day.
M
Rating: 1 out of 5
Rug received damaged
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the carpet arrived damaged and we would like to extend our sincerest apologies. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching photos of the damaged product). While waiting to receive your elements, we wish you a pleasant day.
M
Rating: 1 out of 5
Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
D
Rating: 4 out of 5
Send and take care, only downside for the transport company DPD which systematically puts in relay points..
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A
Rating: 4 out of 5
Not delivered on time as indicated when I placed my order
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M
Rating: 4 out of 5
The product I ordered is as I wished
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E
Rating: 1 out of 5
Delivery too long
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
J
Rating: 4 out of 5
very good but the sending time is too long
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S
Rating: 4 out of 5
Perfect article. However, delivery was long with a delayed order.
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M
Rating: 1 out of 5
Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation. We are sorry for the delivery issue encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the reshipment of a new chair. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day;
M
Rating: 1 out of 5
Deadline not respected Missed delivery promise on 3 occasions
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Response from Wesco
Hello and thank you for sharing your experience. We sincerely regret that it did not fully satisfy you. After checking, we confirm that your order was indeed delivered within the announced deadlines. However, we are sorry if these deadlines seemed too long to you. We hope you will give us a second chance to provide you with a flawless experience on your next visit. Have a nice day.
M
Rating: 4 out of 5
sometimes short dates of food jars satisfying products but delivery sometimes leaves something to be desired
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C
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
very good
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E
Rating: 1 out of 5
Delivery times were not met without prior information.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
N
Rating: 1 out of 5
I canceled the order. Even though the items were marked in stock, I was informed a few days later that the delivery would not take place until the end of January.
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S
Rating: 1 out of 5
I placed an order on December 18, which I am still waiting for. It's up to me to find my package and where to call the carrier to give instructions! No numbers, how long am I supposed to wait like this?!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for this situation and we would like to extend our sincerest apologies. Our customer service informs us that the carrier should contact you today to arrange the delivery of your order with you. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.