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A
Rating: 4 out of 5
I received my package well, I just expected it to be wrapped to conceal the product, apart from that the product meets my expectations.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Order arrived within the indicated time, good quality material
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A
Rating: 4 out of 5
Too bad for the packaging, transparent plastic bag. I would have preferred a cardboard box, personal opinion, delivered quite quickly
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A
Rating: 4 out of 5
very good site
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A
Rating: 4 out of 5
Rather easy to visit
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A
Rating: 4 out of 5
the site is well done, however the payment methods by check and delivery location on the order form need to be reviewed.
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A
Rating: 4 out of 5
very good, there is a lot of choice, still a bit expensive on some things though
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Navigation problem on the site but fast delivery
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A
Rating: 4 out of 5
The site is very clear, you can easily find what you are looking for
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A
Rating: 4 out of 5
In the current context, the delivery was redirected to another pickup point, the delivery time was not too long.
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A
Rating: 4 out of 5
Fast delivery, very reliable site
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A
Rating: 4 out of 5
The site is well designed
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A
Rating: 4 out of 5
Delivery not fast enough otherwise very good.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy access, clear and nicely presented
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A
Rating: 4 out of 5
Easily accessible site, ergonomic. Delivery with a call from the driver to synchronize, Perfect. I think the delivery is optimized in terms of CO₂ hence the delivery time is a bit long for OK for the Environment. Good value
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A
Rating: 4 out of 5
Good products
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Order shipped quickly.
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A
Rating: 4 out of 5
Delivery on time. Product as I expected.
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A
Rating: 4 out of 5
The products are of good quality. The delivery person got the address wrong.
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A
Rating: 4 out of 5
Not tried yet.
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A
Rating: 4 out of 5
Product with natural paints. Fast delivery. Nothing to complain about.
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A
Rating: 4 out of 5
Matches the description. My daughter feels much better than with disposable masks, and the adjustment of the elastics is very practical.
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A
Rating: 4 out of 5
The material offers a wide choice and is of good quality, but it is a pity that there is no promotional effort for schools.
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A
Rating: 4 out of 5
Perfection does not exist.
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A
Rating: 4 out of 5
Delivery a bit long but maybe due to covid. Otherwise, huge bibs and good quality to see after several washes. Baby will be able to use them for a long time as they are very large, we can even use them as kitchen towels.
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A
Rating: 4 out of 5
Hello, It's because the delivery was scheduled between Monday and Wednesday that I gave the school's address... however, it took place the previous Saturday; the day when schools are... closed!!! I had to go pick up the package at the post office!
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A
Rating: 1 out of 5
Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We apologize as this commitment was not upheld for your order. Your complaint has been duly noted and our customer service is doing what is necessary to provide you with a solution as soon as possible. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Fast delivery and quality products
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A
Rating: 4 out of 5
I love Wesco! I give a rating of 4 just because of the delivery date. It took almost 1 month to receive it, which was quite long; otherwise, nothing to say, the rug is perfect!
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A
Rating: 4 out of 5
Shipping costs are significant these days.
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A
Rating: 1 out of 5
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 1 out of 5
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
A
Rating: 1 out of 5
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good
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