English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Very good products
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Nothing to say
Translated reviews
A
Rating: 4 out of 5
Very good, fast and efficient. Products are compliant and of good quality. I recommend.
Translated reviews
A
Rating: 4 out of 5
Order received as expected. Good value for money. Perfect
Translated reviews
A
Rating: 4 out of 5
It's a site that was recommended to me and I am satisfied, I immediately found what I was looking for, the items were delivered before the expected date.
Translated reviews
A
Rating: 1 out of 5
A can of paint exploded all over the box! Too bad for me.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
A
Rating: 4 out of 5
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Rating: 4 out of 5
Could improve on product searches.
Translated reviews
A
Rating: 4 out of 5
Note for delivered products: 4 stars. An assembly manual was missing.
Translated reviews
A
Rating: 1 out of 5
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
Translated reviews
Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
A
Rating: 4 out of 5
good site
Translated reviews
A
Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
Translated reviews
A
Rating: 4 out of 5
a bit pricey
Translated reviews
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 4 out of 5
Pleasant and easy-to-use site
Translated reviews
A
Rating: 4 out of 5
Too bad the delivery takes a lot of time (3 weeks is huge compared to Amazon). The delivery window is too wide (3 days!!). It is not specified on the site that the order is delivered only to the foot of the building. The rug meets expectations but I find it very expensive.
Translated reviews
A
Rating: 1 out of 5
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
A
Rating: 4 out of 5
No particular problems on the site.
Translated reviews
A
Rating: 4 out of 5
It's a pity to pay shipping fees when the products (which are indeed of quality) are already quite expensive...
Translated reviews
A
Rating: 4 out of 5
Faster delivery than expected. Baby has been sleeping since birth. Very practical.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Satisfactory
Translated reviews
A
Rating: 4 out of 5
Lack of loyalty benefits
Translated reviews
A
Rating: 4 out of 5
Good products, very poorly designed website, but once in the cart everything works correctly. High-quality products, fast delivery although not announced (contacted by the delivery person (Heppner) on the day of delivery.
Translated reviews
A
Rating: 4 out of 5
Products a bit expensive but super quality. Package delivered by post, but the package was open.. fortunately nothing was missing (great post!).
Translated reviews
A
Rating: 4 out of 5
I like the material sold by Wesco, the prices are too high. They respond quickly to emails. The telephone reception of their carrier is deplorable! That's why I took away one star.
Translated reviews
A
Rating: 4 out of 5
Delivery a bit long and delayed for the car but very good item.
Translated reviews
A
Rating: 4 out of 5
Package well packaged.
Translated reviews
A
Rating: 4 out of 5
Rather well organized and easy to find your product.
Translated reviews
A
Rating: 1 out of 5
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
A
Rating: 4 out of 5
Good products.
Translated reviews
A
Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
A
Rating: 4 out of 5
It's a shame that the delays are sometimes so long (carpet). Otherwise, order and delivery efficient
Translated reviews
A
Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
A
Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
A
Rating: 4 out of 5
Fast delivery.
Translated reviews
A
Rating: 4 out of 5
Clear
Translated reviews
A
Rating: 4 out of 5
Very good products
Translated reviews
A
Rating: 4 out of 5
I am a childminder and I am a fan of your catalog. Only downside: that I cannot get a discount as a professional in early childhood like in childcare stores (Aubert, Bebe9,...) where I have a 10% discount upon presentation of my approval. Equipping a house for children is expensive, and I do not benefit from any assistance.
Translated reviews
A
Rating: 4 out of 5
Excellent product and very professional delivery service. Slight downside, a bit long delivery time
Translated reviews