Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, the delivery time slot is too large. Waiting from 10 am to 3 pm! I do not have the correct invoice in the package. I have the invoice of another customer. I will call you tomorrow to get my invoice. Otherwise satisfied with the delivery time and the material. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
quite clear and readable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2019
and ahead of the initial date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
The delivery time was not respected as I had to make a complaint. For everything else, there is nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2019
Very good product but it's a shame that shipping costs are not offered. You could save money by sending the order in a much smaller box and offering the shipping costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Pleasant site and easy to find what you are looking for
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
Item received not compliant with the order placed. And no response to complaints
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Response from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Always good products for our welcome of the little ones!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
A bit expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2019
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
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Response from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2019
Poorly organized.
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Response from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Correct product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
No issues with this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
No issues with this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Delivery on time as announced. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Simple navigation, top after-sales service for delivery tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Nothing particular to report... fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2019
We can't reach them by phone
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Response from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2019
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
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Response from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Box in which the toy was found opened
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Delivery made within the announced time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Products conform to the description. Delivery a bit long especially when the delivery person does not warn of their arrival or at the last moment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
A bit long shipping (longer than expected...) and unpleasant delivery person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Be careful with color shades. Differences in colors between the product presented on the site and the delivered product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
super products that are not found everywhere, too bad that free shipping is not available until a significant amount....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Respect for the order time, correct packaging, everything was respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Dear
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
Everything went very well, just a bit of waiting to get the desired color.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Great site, nothing to complain about.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2019
A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
A bit long for delivery. It's also a shame that for a school, you have to wait for the receipt of the check... Happy holidays, Sandra Isoard, director.
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Response from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains personal data and cannot be shared. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
I am satisfied, just a mistake on my part because the doorbell is not in my name and I had forgotten this detail, and the delivery person did not call me, which is a shame. But since it was my mistake, it's not a big deal, I will pay attention next time. Delivered quickly, but I haven't opened it yet, so I can't comment on the condition of the merchandise. For now, I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Little-known site for individuals but with very nice, creative products, and I was not disappointed with the relief map of France that arrived on time and very well packaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.
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Response from Wesco
Hello, thank you for your feedback. Sometimes errors occur. We have processed the refund for your order and hope we have met your expectations.
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