Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Very good, nothing to say.
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Rating: 4 out of 5
following a purchase from 15/11/2019
Fast and compliant delivery. Good quality products.
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Rating: 4 out of 5
following a purchase from 05/12/2019
Nothing particular to report, everything is in order. The only downside is the delivery of the catalog separately... it could have been included with the cart. Let's be eco-friendly!
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Rating: 4 out of 5
following a purchase from 05/12/2019
Good, no problem.
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Rating: 4 out of 5
following a purchase from 03/12/2019
I am happy with the delivery especially since I was told an item would be delivered between December 31 and January 1, I received everything before Christmas. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2019
very beautiful product but almost a month of waiting for delivery, very good exchanges of information, does not leave the customer without a response
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Rating: 4 out of 5
following a purchase from 04/12/2019
Well designed
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Rating: 4 out of 5
following a purchase from 01/12/2019
A first for me, good reception of my package, deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
happy with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
Delivery arrived earlier than expected! Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
Very nice bibs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
There are very affordable items and others a little less so.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Perfect quality-price ratio.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Only the delivery time is a bit long but satisfied with the site and the products offered I would recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
Lots of choices and good ideas
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
Well packaged bed, sent on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Fast order and very well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2019
Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!
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Response from Wesco
Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2019
Delivery too long for my second product, I missed the birthday date!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2019
Fast and compliant shipping. Even if all items could have been sent in one package instead of two.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
The product is compliant, too bad it was not delivered to the agreed pickup point...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2019
The pedal is good, it seems sturdy but the packaging was very basic and it was damaged during transport.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Order received quickly and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2019
Nothing to complain about the products, nor about the delivery made by a very friendly delivery person. However, the last packages themselves were in a sad state. That's why I took away one star. I cannot rate the items that were ordered for an establishment for autistic adults. Only they could answer these questions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
Fast and compliant delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2019
It wasn't me who placed the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Good delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2019
Not always easy to find an item even when it is specific
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2019
Several orders made on the site, no issues, delivery times okay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2019
I received my packages wrapped in a patchwork of boxes held together by tape in all directions.
Obviously, a good quantity of my order was missing, namely 22 packs of plasticine received out of 30 paid for and 17 balls received out of 20 paid for;
The modeling clay packs were damaged from being mishandled during transport.
I tried to call Wesco but no one answered.
I sent an email without a response for now (3 days ago).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2019
Readable and clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2019
Conforms to our expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2019
Chairs arrived just wrapped in thin plastic, not even bubble wrap, and without cardboard packaging. One of the chairs was broken at a corner. I returned the product.
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, it happens that the product is not treated with enough care during its journey. We hope that the new chair sent to you will meet your satisfaction.
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