Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.
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Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this unreasonable delay. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2019
It works well.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2019
Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the inconvenience we caused you. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
No problem with the order or its tracking. The items meet my expectations as well as their description. The delivery, however... could be improved.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2019
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
Delay on the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2019
Difficult to access all the references I was looking for something in mobility but I found it in one category. I think several references can be in multiple categories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
Standard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2019
Order in line with expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Fast delivery and easy to place an order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2019
In line with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
Good site just I did not receive my order on the estimated day and was informed that it would be 2 days later
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2019
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
Satisfied with the product but shipping cost too high for this plastic glass
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2019
Perfect compliant
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2019
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
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Response from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
easy access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2019
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2019
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
The products are good, but the site is sooo slow to load ...
Always amazed at each visit...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2019
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2019
easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
impeccable delivery on the scheduled date. The content of my order is very satisfactory, except for the mattress protector which is of very poor quality, to see after different washes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2019
serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Prices are quite high, but the quality and choice are there. Too many non-recyclable and unrecyclable plastic items for my taste. It's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2019
The selection of criteria does not always work and could be more precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
Not very functional on mobile
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
delivery quite fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2019
I only give 4 stars because my package did not arrive on time, it was lost before reaching me. Otherwise, the product is in accordance with what I had seen, in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2019
No unpleasant surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Satisfied with the delivery (quality packaging and deadlines respected)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2019
The site is well built, pleasant and easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
Nothing to complain about as usual with Wesco. Products suitable for children and the profession of childminder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2019
Varied choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2019
Very fast!
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