Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 15/08/2019 à 21h24 following a purchase from 04/07/2019

The delivery person called the day before to arrange a delivery appointment, which is very appreciated!

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Acheteur Vérifié

Published on 15/08/2019 à 15h36 following a purchase from 13/06/2019

Nothing to say.

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Acheteur Vérifié

Published on 14/08/2019 à 14h32 following a purchase from 08/05/2019

Arrived on the indicated date, products in perfect condition.

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Acheteur Vérifié

Published on 14/08/2019 à 00h53 following a purchase from 11/07/2019

Fast delivery.

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Acheteur Vérifié

Published on 13/08/2019 à 21h40 following a purchase from 14/06/2019

Good

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Acheteur Vérifié

Published on 13/08/2019 à 21h30 following a purchase from 03/07/2019

Very good product

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Acheteur Vérifié

Published on 13/08/2019 à 20h28 following a purchase from 03/07/2019

Delivery expected on time, no issues on the site

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Acheteur Vérifié

Published on 13/08/2019 à 20h15 following a purchase from 24/05/2019

I never received my package

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Response from Wesco Published on 06/09/2019

Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.

Acheteur Vérifié

Published on 13/08/2019 à 20h08 following a purchase from 26/03/2019

Way too expensive

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Acheteur Vérifié

Published on 13/08/2019 à 19h28 following a purchase from 24/06/2019

no issues

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Acheteur Vérifié

Published on 13/08/2019 à 18h45 following a purchase from 10/06/2019

Good

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Acheteur Vérifié

Published on 11/08/2019 à 21h54 following a purchase from 27/07/2019

Good site and good product, I am still waiting for an order that has been pending for several weeks now so I hope it will arrive soon. Otherwise, the other orders arrived on time and in good condition.

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Acheteur Vérifié

Published on 10/08/2019 à 18h52 following a purchase from 31/07/2019

Good site.

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Acheteur Vérifié

Published on 09/08/2019 à 18h53 following a purchase from 16/07/2019

The site lacks details about the items it offers. However, the delivery time is satisfactory and the quality of the products is also good.

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Acheteur Vérifié

Published on 07/08/2019 à 13h49 following a purchase from 31/07/2019

Many choices

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Acheteur Vérifié

Published on 07/08/2019 à 01h10 following a purchase from 25/07/2019

Reliable site.

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Acheteur Vérifié

Published on 05/08/2019 à 22h12 following a purchase from 27/07/2019

The site is well designed.

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Acheteur Vérifié

Published on 05/08/2019 à 21h49 following a purchase from 25/07/2019

The shortcuts from the menu are sometimes difficult to access, especially from a smartphone. Otherwise, the site is quite clear, with many photos to help purchase items.

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Acheteur Vérifié

Published on 05/08/2019 à 14h34 following a purchase from 28/07/2019

Site and product quality are top-notch. However, my package arrived open. Much less good

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Acheteur Vérifié

Published on 05/08/2019 à 13h59 following a purchase from 27/07/2019

The site lacks clarity for ordering products. Other than that, I recommend.

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Acheteur Vérifié

Published on 05/08/2019 à 13h44 following a purchase from 28/07/2019

Good

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Acheteur Vérifié

Published on 01/08/2019 à 09h33 following a purchase from 22/07/2019

Maybe tighten the items a bit more to have a little less packaging.

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Acheteur Vérifié

Published on 31/07/2019 à 15h06 following a purchase from 24/07/2019

Fast delivery, well-tracked package and arrived before the announced date. Appreciated PayPal payment.

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Acheteur Vérifié

Published on 31/07/2019 à 13h43 following a purchase from 25/06/2019

I did not receive the missing baby bouncer despite my complaint

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Acheteur Vérifié

Published on 28/07/2019 à 19h54 following a purchase from 20/07/2019

Site with quality and professional material

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Acheteur Vérifié

Published on 28/07/2019 à 14h40 following a purchase from 05/07/2019

Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.

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Response from Wesco Published on 06/09/2019

Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.

Acheteur Vérifié

Published on 28/07/2019 à 13h41 following a purchase from 15/07/2019

I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...

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Response from Wesco Published on 30/07/2019

Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.

Acheteur Vérifié

Published on 26/07/2019 à 10h17 following a purchase from 11/07/2019

Satisfied with the products and reliable delivery method
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)

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Acheteur Vérifié

Published on 25/07/2019 à 10h02 following a purchase from 28/03/2019

Complete and practical

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Acheteur Vérifié

Published on 24/07/2019 à 15h51 following a purchase from 15/07/2019

Favorable review

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Acheteur Vérifié

Published on 23/07/2019 à 22h49 following a purchase from 15/07/2019

Good contact, fast delivery, despite a slight delay, the delivery was free!
Good! I recommend and I will place other orders.

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Acheteur Vérifié

Published on 23/07/2019 à 18h43 following a purchase from 12/07/2019

Delivery time a bit long at home but very pleasant delivery person. No issues with the online service Wesco.

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Acheteur Vérifié

Published on 23/07/2019 à 16h49 following a purchase from 11/07/2019

I would have rated it very good but it's regrettable not to have a small gift offered even with an order over 1000 € and this has happened twice

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Acheteur Vérifié

Published on 23/07/2019 à 07h51 following a purchase from 09/07/2019

nothing to report

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Acheteur Vérifié

Published on 22/07/2019 à 06h41 following a purchase from 12/07/2019

Reliable site

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Acheteur Vérifié

Published on 20/07/2019 à 15h43 following a purchase from 11/07/2019

Very good overall even though the shipping could be a bit faster.

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Acheteur Vérifié

Published on 18/07/2019 à 13h25 following a purchase from 10/07/2019

Good

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Acheteur Vérifié

Published on 18/07/2019 à 10h19 following a purchase from 05/07/2019

Good

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Acheteur Vérifié

Published on 18/07/2019 à 09h45 following a purchase from 03/07/2019

Very good quality product, but a bit expensive for childminders. Too bad.

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Acheteur Vérifié

Published on 18/07/2019 à 09h11 following a purchase from 03/07/2019

The delivery went very well but there was a lot of plastic packaging in the boxes, it would be good to limit them

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