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C
Rating: 4 out of 5
Very good seating
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
Avoid splitting the bill based on the receipt of items. Please send it globally when everything is received.
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H
Rating: 4 out of 5
The delivery went well but one of the games is incomplete.
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M
Rating: 4 out of 5
Good communication
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M
Rating: 1 out of 5
Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to hear that the delivery did not go as you hoped. After checking, we unfortunately cannot find any trace of a specific delivery request for Wednesday. Please also note that carriers generally carry out distribution as soon as they have the merchandise, which may explain a quicker visit than desired. We regret the inconveniences encountered and remain at your disposal at 05 49 800 166 to assist you with your next order. Have a nice day.
C
Rating: 1 out of 5
I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We want to reassure you that your order will be refunded if you followed the procedure indicated by our customer service. At the time of your request, the preparation of your order had already started, which unfortunately did not allow us to cancel it anymore. That is why it was shipped and automatically debited. According to the instructions from our customer service, you were advised to refuse the package at the time of delivery so that a refund could then be initiated. Our customer service remains at your disposal at 05 49 800 166 for any further questions. Have a nice day.
H
Rating: 4 out of 5
Product delivered on time in 6 days
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F
Rating: 4 out of 5
Order received on time and in accordance with my expectations.
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M
Rating: 4 out of 5
Products received yesterday. Compliant with the description on the website's store. Nice products of good quality. Delivery time a bit long... it's not a big deal but you need to anticipate your order if you want to be delivered on time.
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A
Rating: 4 out of 5
Very good! Except that the necklaces are a bit more expensive than elsewhere, I don't know why? Thank you!
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F
Rating: 4 out of 5
Aside from the very long delivery time, the quality of the product seems impeccable. We'll see with long-term use. As of today, I am satisfied; the color, the material, the ergonomics all meet my expectations.
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-
Rating: 4 out of 5
package well received and whole
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E
Rating: 1 out of 5
Unprotected products that arrived very damaged. I am not satisfied with the service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the products arrived damaged and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching a few photos of the damaged products)? We thank you in advance for these elements and we hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
É
Rating: 4 out of 5
Well packaged parcels
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G
Rating: 4 out of 5
Perfect!
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-
Rating: 4 out of 5
Responsive customer service, fast shipping
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C
Rating: 4 out of 5
The snoezelen material is top-notch.
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-
Rating: 4 out of 5
Good after-sales service
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M
Rating: 4 out of 5
Package in good condition. To see over time, the items conform to the description
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M
Rating: 4 out of 5
The order is perfect, but the billing is not under the correct heading. I have made a request for a change, especially since the order was correct on the quote.
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S
Rating: 4 out of 5
Well received my two packages and intact. Fast delivery
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M
Rating: 4 out of 5
Order received on time. Delivery problem quickly resolved by customer service.
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M
Rating: 4 out of 5
Order out of stock but reassuring customer follow-up and happy, satisfied with the product finally arrived
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S
Rating: 4 out of 5
Items conform to the order except for a bit disappointed with the size of the doll deck chair, really small and pillowcases that have a Wesco label made of plastic which I find unnecessary (important to preserve nature!).
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N
Rating: 4 out of 5
Very good quality
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D
Rating: 4 out of 5
Product purchased meets expectations and delivery times were respected.
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C
Rating: 1 out of 5
Toy does not work
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, you can write to us at [email protected] (specifying your order number, the relevant reference, and the problem encountered). We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
M
Rating: 4 out of 5
products meet expectations, small downside on the consideration of the request for delivery appointment.
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M
Rating: 4 out of 5
well-packaged games and delivery ok
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C
Rating: 4 out of 5
Satisfied with this table, it meets my expectations
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-
Rating: 4 out of 5
compliant articles and fast delivery
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S
Rating: 1 out of 5
Purchase does not match the description
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C
Rating: 1 out of 5
We did not receive our products. The order was delivered to the dump instead of the Early Childhood Reception Facility.
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C
Rating: 4 out of 5
Good order but a bit long to arrive.
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M
Rating: 1 out of 5
I haven't received anything and no one can help me despite my calls
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery of your order is facing difficulties. Our customer service is in contact with the carrier, who should get back to you during the day to arrange a delivery time slot. We thank you in advance for your availability. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Easy and quick
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R
Rating: 4 out of 5
Order fulfilled. I liked being kept informed about the different parts of my order and the tracking
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V
Rating: 4 out of 5
Expensive product but of good quality
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M
Rating: 4 out of 5
Perfect!
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