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A
Rating: 4 out of 5
Good site, good ergonomics
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
I stumbled upon this site by chance.
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A
Rating: 1 out of 5
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
A
Rating: 1 out of 5
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
A
Rating: 4 out of 5
Can improve
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A
Rating: 4 out of 5
very good products
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A
Rating: 4 out of 5
Not always very functional
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A
Rating: 1 out of 5
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
A
Rating: 4 out of 5
It's good.
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A
Rating: 4 out of 5
I didn't really search the site. I found it through the QWANT search engine.
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A
Rating: 4 out of 5
GOOD SITE
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A
Rating: 4 out of 5
Not enough perspective
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A
Rating: 4 out of 5
Easy to navigate. Good idea to include activity sheets.
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A
Rating: 4 out of 5
Good site for creative supplies
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A
Rating: 1 out of 5
Bunch of jokers!
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A
Rating: 4 out of 5
very interesting site with many choices but still a bit expensive!
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A
Rating: 4 out of 5
good site to find practical items for kids
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A
Rating: 4 out of 5
good overall
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A
Rating: 4 out of 5
Good but not always easy to find sizes or dimensions (e.g.: mistake in my first order of corner armchairs!)
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A
Rating: 4 out of 5
Clear and practical
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A
Rating: 4 out of 5
Very good. The rug arrived packaged in thick plastic, which did tear during delivery. The rug was not damaged but dirty, a bit of a shame!
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A
Rating: 4 out of 5
Good site
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A
Rating: 4 out of 5
great product
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A
Rating: 4 out of 5
The product descriptions are sufficient to make a purchasing decision.
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A
Rating: 4 out of 5
Good products. Delivery needs to be reviewed: received a text with a phone number to change the delivery day and time but impossible to reach this carrier. So blocked from 8am to 4pm. Not great before Christmas and the issues on the roads at this time!!
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A
Rating: 4 out of 5
Great site, I recommend it to individuals.. Quality is there, a bit expensive but worth investing for safety and durability. Good choice, toys classified by age.. Customer service could be friendlier...
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A
Rating: 4 out of 5
Very good complete and simple site.
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A
Rating: 4 out of 5
Too bad, not everything was in stock and it was for a Christmas gift.... otherwise, good.
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A
Rating: 4 out of 5
Item conforms to the photos! Nothing to say about the quality but the packaging lacks a lot of care.... put in a plain plastic bag, no little thank you notes.... given the price, it lacks fitness in the shipping.
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A
Rating: 1 out of 5
Very disappointed...
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A
Rating: 4 out of 5
Quality products and eco-friendly choices, favored by nurseries. Maybe just a slightly limited selection.
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
VERY GOOD SITE RECEIVED QUICKLY
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A
Rating: 1 out of 5
This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!
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Response from Wesco
Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.
A
Rating: 4 out of 5
delivery time quite long
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A
Rating: 4 out of 5
very good
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A
Rating: 1 out of 5
Damaged package and ineffective after-sales service
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Response from Wesco
Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.
A
Rating: 4 out of 5
I am very happy with my purchase at Wesco
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A
Rating: 1 out of 5
Not good
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.
A
Rating: 4 out of 5
Just a concern with creating the cart/reference and with submission
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