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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Reliable site and fast delivery.
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A
Rating: 4 out of 5
Quite complete.
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A
Rating: 1 out of 5
For now, not reliable, despite the good reputation of the items. I have not yet received a response to my complaint message, just a few days before Christmas.
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A
Rating: 4 out of 5
satisfied. Note that the delivery wait was a bit long
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A
Rating: 1 out of 5
Very disappointed with my order. Items refused by the carrier, package torn with a mat that was damaged and dirty as it had obviously been dragged in trucks. Packaging not sturdy. Result: an email to customer service that will process my request in 3 weeks and my floor mats that I will not be able to receive for Christmas... even though I ordered on 27/11 items in stock to be sure to have them by 24/12..
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, we cannot control the delivery. The response times of customer service are announced to be a maximum of 3 weeks but as you have noticed, your order left our workshops the very next day and you received your packages on time. We hope you had a good holiday and that the items found their audience.
A
Rating: 4 out of 5
no issues
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A
Rating: 4 out of 5
Site that offers quality items for communities. Choice of furniture but also in creative leisure.
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A
Rating: 1 out of 5
Customer service is terrible
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Response from Wesco
Hello and thank you for your feedback. December is a time full of expectations and urgencies. We are sorry that your experience did not meet your expectations. We hope your next visits will be more pleasant.
A
Rating: 1 out of 5
I was supposed to receive the complete order at the beginning of November and I just received one pouf!!!
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A
Rating: 4 out of 5
very good site, we find good professional material, unfortunately a bit expensive
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A
Rating: 4 out of 5
The site is quite well done, the proposed products are very attractive although the prices are high
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A
Rating: 4 out of 5
The categories in the menu are not easy; when you click on them, it quickly returns to the beginning without wanting it.
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A
Rating: 1 out of 5
Delivery times are way too long even though I paid for my order in full on the day I placed it. Additionally, I am very disappointed with the quality of the mirror; the edges of the MDF panel are unfinished.
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Response from Wesco
Hello and thank you for your feedback. Despite the special attention we give to fulfilling your orders as quickly as possible, it happens that we are victims of our success and that the products you order are not in stock as quickly as you would like. We apologize for this.
A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Good quality and sturdy toys, one star less because the prices are quite high.
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A
Rating: 4 out of 5
Good site and clear.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 1 out of 5
The package arrived damaged. I sent an email without a response and called several times: the lines are always busy.
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, transport can bring unpleasant surprises. Wesco has chosen not to outsource its telephone support, and the Christmas period is intense, and our elves are very busy. We apologize for this and hope that your order now brings you complete satisfaction.
A
Rating: 4 out of 5
Speed of delivery
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A
Rating: 4 out of 5
It's a serious site.
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A
Rating: 4 out of 5
easy to use
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A
Rating: 4 out of 5
Normal
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Not always very easy to find an item
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A
Rating: 4 out of 5
Efficient and simple site. Clear, quick, and easy to use.
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A
Rating: 4 out of 5
The products are always of very good quality, durable over time.
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A
Rating: 4 out of 5
Very fast and efficient
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A
Rating: 4 out of 5
Items are sometimes very expensive and not always within the budget of a MAM
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A
Rating: 4 out of 5
Very interesting site!
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A
Rating: 1 out of 5
We were supposed to be delivered on Monday, December 4th, the package was finally delivered on Thursday, November 29th. We were absent, we did not receive any phone call from the carrier, the package was delivered to a neighbor, fortunately, we get along well with them but I should not have imposed this constraint and responsibility on them in case of problems with the package.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, we cannot control the delivery. Thanks to your feedback, we have alerted the transport company to resolve these inconveniences. We apologize for this.
A
Rating: 4 out of 5
Punctuality in delivery, however delivery costs are too high!
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A
Rating: 4 out of 5
A lot of things, a lot of choices so it inevitably takes time and the site sometimes bugs, going back to the beginning of the search or having to start all over again (before selection); we don't know what to choose! The quality is there but so are the prices.
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A
Rating: 1 out of 5
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
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A
Rating: 4 out of 5
The products match the advertisement but the shipping costs are high. €15 to deliver a small box of thermometers.
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Response from Wesco
Hello and thank you for your feedback. You indeed chose Express delivery (Chronopost 24h) which amounts to €14.90. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
A
Rating: 4 out of 5
I really like the products offered. I have never been disappointed. However, I am a professional in early childhood (childminder) and I regularly order from the wesco site and have been doing so for several years, and I never benefit from any advantages or discounts... In fact, I do not order as much as communities or nurseries, but I place 1 to 2 orders a year... Best regards, Mrs. P. T. A.
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Response from Wesco
Hello
Thank you for your review on our wesco.fr site.
However, we cannot accept your review as your First and Last Name is written.
These are personal data that cannot be published.
Wishing you a good day.
Thank you for your review on our wesco.fr site.
However, we cannot accept your review as your First and Last Name is written.
These are personal data that cannot be published.
Wishing you a good day.
A
Rating: 4 out of 5
Order as expected and delivery arrived on the scheduled date
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Deadline and quality met, thank you
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A
Rating: 4 out of 5
Easy to use
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