Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order well received in the indicated time. Too bad there is a large box for 3 small books + 1 larger one. They were moving around inside... Have a good day. N. PÈRE
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Marina S.
Rating: 1 out of 5
following a purchase from 07/10/2025
Endless order processing, item that does not work, return request still not processed. They sell made in China items at gold prices, nonexistent service. Shameful. I will no longer deal with them.
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Response from Wesco
Hello and thank you for sharing your feedback regarding your order. We are sorry that the item received does not work and we sincerely apologize. Our customer service has taken charge of your complaint and is proceeding with the exchange of the product. Wesco has been a major player in early childhood for 50 years. Thus, all products presented on our site (regardless of the country of origin) meet the current European quality and safety standards. In 2024, 91% of our partners were European and 69% of our products were manufactured in Europe. Our quality service also conducts regular checks to ensure compliance of each reference. Our prices cannot compete with those of some players less concerned about standards. However, our prices reflect our commitments to quality, safety, trust relationships with our suppliers, and respect for the work of our employees. We regret that your experience on our site did not meet your expectations and hope to demonstrate our commitments and the seriousness of our French company during your next order. Have a nice day.
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Mathilde S.
Rating: 1 out of 5
following a purchase from 09/10/2025
Package not received apparently, the carrier contacts me unsuccessfully for delivery while I am still waiting for a call!
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Response from Wesco
Hello and thank you for taking the time to leave a review. According to the delivery tracking of your package, your order should arrive today. We hope it will bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Crèche Marie Laurencin -.
Rating: 4 out of 5
following a purchase from 10/10/2025
good customer service. Responsiveness.
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Aurelie G.
Rating: 4 out of 5
following a purchase from 10/10/2025
Fast and careful delivery
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Nathalie M.
Rating: 4 out of 5
following a purchase from 05/10/2025
Hello, I am satisfied with my order. This is not the first time I have ordered products from wesco. I am a professional and so far, I have never been disappointed by their products. They are quality products, when it comes to the wesco brand, which last over time.
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Creche La Farandole C.
Rating: 4 out of 5
following a purchase from 22/09/2025
The site is intuitive. It is easy to find what we are looking for. The waiting time between the order and delivery is very reasonable. I appreciated being able to choose delivery in one go or multiple times.
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Carole N.
Rating: 1 out of 5
following a purchase from 09/10/2025
Error with my order
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error in your order and sincerely apologize. Our customer service has received your complaint and is taking the necessary steps to process your case as quickly as possible. We thank you in advance for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Creche Les Lutins Du Manoir C.
Rating: 4 out of 5
following a purchase from 30/09/2025
Order placed easily
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Noelle J.
Rating: 4 out of 5
following a purchase from 03/10/2025
Good value for money. Relatively fast delivery.
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Tatiana L.
Rating: 1 out of 5
following a purchase from 26/09/2025
Hello, I only received the end of the alphabet and the delivery was long.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that you received the product incomplete and we apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the product)? We thank you in advance for this information and hope that you will give us a second chance to make a better impression on your next order. Have a nice day.
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Relais Petite Enfance H.
Rating: 4 out of 5
following a purchase from 16/07/2025
Great!
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Mairie Tullins -.
Rating: 4 out of 5
following a purchase from 23/09/2025
fast delivery
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Ecole Mat Jules Ferry E.
Rating: 4 out of 5
following a purchase from 08/09/2025
The only downside is still waiting for leftovers
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Arielle M.
Rating: 4 out of 5
following a purchase from 02/10/2025
Perfect
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Audrey D.
Rating: 4 out of 5
following a purchase from 29/09/2025
Good experience
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Esther D.
Rating: 4 out of 5
following a purchase from 28/09/2025
I received my package on time and am satisfied with my purchase, it's very good. However, it was a home delivery of a small puzzle in a very large box that doesn't fit in the mailbox... the mail carrier had quite a hard time, it's a real shame. It would therefore be wise to provide packaging suitable for the size of the products. Thank you!
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Communauté De Communes Portes Ariège Pyrénées -.
Rating: 4 out of 5
following a purchase from 28/07/2025
Hello, very well protected dishes but a lot of packaging often not optimized
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Loisirs Et Culture -.
Rating: 1 out of 5
following a purchase from 23/07/2025
Order took a veeeery long time to receive, and in parts..... Finally returned because it was very damaged. Given the prices, we expect a bit more quality in the handling.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to sincerely apologize for the issues encountered during delivery. Our customer service has taken charge of your complaint and is proceeding with a reshipment of the products. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
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Camsp Apajh C.
Rating: 4 out of 5
following a purchase from 24/09/2025
Very good
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Ecole Saint Joseph -.
Rating: 4 out of 5
following a purchase from 24/09/2025
Good, too expensive.
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Thifaine D.
Rating: 4 out of 5
following a purchase from 22/09/2025
It remains quite expensive, but of very good quality
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Thérèse Majnoni D'intignano T.
Rating: 1 out of 5
following a purchase from 19/09/2025
The delivery by Chronopost was pathetic.. They didn't ring the bell and the package went to their warehouse.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry that the delivery service went this way and we sincerely apologize. Our customer service has taken charge of your case: the delivery fees will be refunded and your order will be resent. We thank you in advance for your patience. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Crèche Les Premiers Crocs -.
Rating: 1 out of 5
following a purchase from 27/08/2025
The customer service is unreachable, 15 days to receive my delivery, items are missing and one item is damaged and another incomplete, 15 days later no response from customer service, as a result for 1 month I have been waiting for the tablet chair to feed a child in daycare and between the moment my request is taken into account and receiving a new compliant chair I will have to manage without!
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Response from Wesco
Hello and thank you for alerting us through this means regarding your shopping experience on our site. We are sorry to read that the order has several issues. Customer service has taken your request into account and plans to resend the missing products or those with defects as soon as possible. Despite this unsuccessful experience, we hope to see you again on our site to make a better impression. Have a nice day.
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Marylise L.
Rating: 4 out of 5
following a purchase from 11/09/2025
well received
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Ogesca Pic La Salle -.
Rating: 4 out of 5
following a purchase from 10/09/2025
I recommend this site, they have very good products (last order: carafes and cutlery, products we had already ordered). Very good quality of the boxes, for my part, it would need bubbles or other protections inside to prevent heavy products from hitting more fragile ones. The 4 is more for the delivery time (longer than announced) and despite the paid shipping costs.
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Clotilde L.
Rating: 4 out of 5
following a purchase from 07/09/2025
the requested products were compliant. The delivery is a bit long
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Cabinet De Masso-Kinésithérapie Avenel -.
Rating: 1 out of 5
following a purchase from 17/07/2025
I am very disappointed. The prices remain high yet the customer service is quite deplorable. I had placed an order that was supposed to be delivered in two parts. The second delivery was canceled along with the second half of my order. I am left with half a mobility course that I cannot return, with no hope of receiving the other part of my order, which is out of stock. One part of my delivery is unusable without the other half!!!
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Response from Wesco
Hello, and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to read about your disappointment and we offer our sincerest apologies. After checking, an email was sent to you on September 8 to inform you of the stock shortage on two references and to offer you a modification of your order. Our customer service is of course at your disposal at 05 49 800 166 to find the most suitable solution with you. Have a nice day.
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Nabila B.
Rating: 4 out of 5
following a purchase from 15/09/2025
I am very satisfied with my purchase, it is really quality
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Myriam R.
Rating: 4 out of 5
following a purchase from 09/09/2025
Items arrived in good condition
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Les Chateloups -.
Rating: 4 out of 5
following a purchase from 07/09/2025
Purchase in line with our expectations
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Ogec L Abeille E.
Rating: 4 out of 5
following a purchase from 09/09/2025
Product conforms to the order
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Laetitia B.
Rating: 4 out of 5
following a purchase from 09/09/2025
Poor delivery
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Ecole Notre Dame Des Fleurs -.
Rating: 1 out of 5
following a purchase from 17/07/2025
We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.
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Dina M.
Rating: 1 out of 5
following a purchase from 08/09/2025
Package delivered in very bad condition
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the package arrived in poor condition and we would like to extend our sincerest apologies. As soon as the product is returned, our customer service will be able to process its refund. We thank you in advance for your understanding and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
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Crèche Luna Banana -.
Rating: 1 out of 5
following a purchase from 25/08/2025
a part of the order has disappeared
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Laurie L.
Rating: 4 out of 5
following a purchase from 07/09/2025
Compliant and of quality
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Centre Social Villejean Ker Yann -.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very well
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Sandrine N.
Rating: 4 out of 5
following a purchase from 30/07/2025
ras
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Jennifer Y.
Rating: 1 out of 5
following a purchase from 03/09/2025
hello I received the acorns half were broken
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
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