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A
Rating: 4 out of 5
Very well done
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very useful and varied site, adapted to my profession as a childminder
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A
Rating: 4 out of 5
A lot of things, reasonable price
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Very good... except for the price of the scale which is €33.50 at the competitor and not €55. This disappoints me. Good quality, good communication, and fast delivery.
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A
Rating: 4 out of 5
I am a childminder. I want sturdy material that lasts, but apart from the play mat, I can't buy anything else for motor skills because it's very expensive.
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A
Rating: 4 out of 5
It is clear and practical.
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A
Rating: 4 out of 5
Nothing to report, except for the delivery date, which was later than expected.
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A
Rating: 1 out of 5
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
A
Rating: 1 out of 5
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
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The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 4 out of 5
I like it a lot
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A
Rating: 4 out of 5
Very good products but a bit expensive nonetheless.
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A
Rating: 4 out of 5
Hello,
Perfect phone reception + perfect delivery
Best regards
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Perfect phone reception + perfect delivery
Best regards
A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
No particular opinion.
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A
Rating: 4 out of 5
Good and pleasant for research.
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A
Rating: 4 out of 5
Very good quality material. Just I asked to be delivered between this date and that date, which was not respected; it arrived before I came back from vacation.
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A
Rating: 1 out of 5
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Rather satisfied with the products
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A
Rating: 4 out of 5
Very wide range of items
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A
Rating: 4 out of 5
We were satisfied with the ordered products. The order was delivered on time.
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A
Rating: 1 out of 5
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
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Response from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 1 out of 5
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
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It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Very good products, nice quality, delivery times a bit long for the bench.
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A
Rating: 4 out of 5
Good quality products but still quite high cost.
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A
Rating: 4 out of 5
Package arrived in good condition (even if the box was damaged). And within the expected time frame.
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A
Rating: 4 out of 5
Good but the box was open and all the beads were scattered in the box because the box was too big and the bead box was neither protected nor packaged
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services and the full satisfaction of our customers. We strive to find a solution so that the situation you experienced does not happen again.
A
Rating: 4 out of 5
Wide choice, easy to navigate the site but products that remain expensive.
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A
Rating: 4 out of 5
Serious, fast and the material always meets my expectations
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A
Rating: 4 out of 5
The site is relatively well made and the delivery times are generally correct, the quality is there
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A
Rating: 4 out of 5
This site is very good but I find some equipment a bit expensive
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A
Rating: 4 out of 5
availability, speed
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A
Rating: 4 out of 5
A bit difficult to find what you want (I took 10 minutes to find my item even though I knew why I was coming to the site)
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A
Rating: 4 out of 5
My package was in perfect condition, I just wish I could have access to its progress regarding the delivery. Otherwise, everything is perfect
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A
Rating: 4 out of 5
Delivery time respected. Quality products but still a bit expensive, so not accessible to everyone, unfortunately!
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A
Rating: 4 out of 5
Very good site to start in early childhood. My first order went very well. An appointment was set for delivery, which is ideal. I recommend.
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A
Rating: 4 out of 5
without problems
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A
Rating: 4 out of 5
Order received on time, item as described: great
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