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C
Rating: 5 out of 5
DELIVERY OK
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 5 stars
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Rating: 5 out of 5
No delivery or material issues
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M
Rating: 5 out of 5
Impeccable!
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F
Rating: 5 out of 5
quality bibs
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B
Rating: 1 out of 5
The 2 cardboard books have slightly damaged covers. It's still a shame when you know that the book will be handled by a 12-month-old child! Simple cardboard packaging with the 2 books and a toy that move around in this large box and therefore the shocks are inevitable!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
É
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Received quickly. Well packaged. Nothing to complain about
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C
Rating: 5 out of 5
Best site for childminders. There are so many gems for our work!
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S
Rating: 5 out of 5
Beautiful product, reasonable price.
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L
Rating: 5 out of 5
Excellent.
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K
Rating: 5 out of 5
thank you and see you soon
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C
Rating: 5 out of 5
Products conforming to those ordered, and fast delivery
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C
Rating: 5 out of 5
Nothing to complain about.
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V
Rating: 1 out of 5
I ordered a bee activity cube for the birthday of one of the girls I look after (I am a childminder). But it arrived incomplete (the shapes to put in the sorter are missing). We made a complaint on the same day to the Wesco customer service but still no response. We then requested a refund and to make a return but still no response either. So really very disappointed with Wesco. It's a shame because I used to order often.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for your order that arrived incomplete, which is obviously not in line with our quality standards. Our customer service has received your complaint and will contact you during the day to provide you with an appropriate solution. We understand your disappointment and regret that this experience calls into question your attachment and loyalty to Wesco. We hope you will give us a second chance to regain your trust on your next order on our site. Have a nice day.
E
Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Easy ordering and delivery on the announced schedule
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C
Rating: 5 out of 5
Very satisfied with my purchase
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A
Rating: 5 out of 5
Satisfied as usual. Very good quality linen and up to standards, I am a childminder so it's important for me. Alexandra
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S
Rating: 5 out of 5
My purchases are of very good quality and easy to clean.
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C
Rating: 5 out of 5
Fast and inside the box with minimal packaging, very good
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J
Rating: 5 out of 5
Happy with my purchase
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É
Rating: 1 out of 5
The plates do not stay on the sticks even when used by a circus professional! It seems that the plates are too rigid and unbalanced.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to hear that it does not meet your expectations, especially since we usually receive positive feedback on this item. Your feedback is valuable to us and we take it seriously. If you wish to make a complaint, our customer service is at your disposal: simply contact us at [email protected], specifying your order number, the relevant reference, and the issue encountered. We will do our best to provide you with a solution. Meanwhile, we will forward your feedback to the product manager in charge of this selection, so that they can pay attention to this point. We hope to have the pleasure of seeing you again soon on our site and thank you again for your feedback. Have a nice day.
L
Rating: 5 out of 5
Top
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M
Rating: 5 out of 5
Comfortable and very sturdy, I recommend it.
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S
Rating: 5 out of 5
Fast, serious and reasonably priced. I recommend, in both senses of the term.
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-
Rating: 5 out of 5
Fast and efficient!
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V
Rating: 5 out of 5
super easy for the order
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V
Rating: 5 out of 5
At the top very pretty and very good quality
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E
Rating: 5 out of 5
reliable sign and attentive to requests
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E
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Sent quickly, fair price and good quality.
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A
Rating: 5 out of 5
Happy with my purchases
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L
Rating: 1 out of 5
cancels without reason
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Response from Wesco
Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.
V
Rating: 5 out of 5
a little long for the delivery but I must say there was a holiday but otherwise very good
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G
Rating: 5 out of 5
Very serious
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M
Rating: 5 out of 5
perfect
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P
Rating: 5 out of 5
Very professional
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S
Rating: 5 out of 5
Not yet received the order
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L
Rating: 5 out of 5
Satisfied
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