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M
Rating: 5 out of 5
very readable and intuitive. A small downside regarding the very plastic-wrapped packaging of the dolls and insects.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 5 stars
Reset filtersL
Rating: 5 out of 5
Good site, Reliable
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J
Rating: 5 out of 5
Very happy, product meets my expectations
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A
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Very good references
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good quality products, fast delivery. However, some prices are really too high for a childminder.
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T
Rating: 5 out of 5
Perfect delivery.
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H
Rating: 5 out of 5
Quality toys. We are very satisfied with the thick wooden puzzles and therefore solid.
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M
Rating: 5 out of 5
Deadline respected. Delivery in a quality box. Nice item..
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Y
Rating: 5 out of 5
Excellent information for locating the package
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K
Rating: 1 out of 5
EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?
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Response from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
C
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Wonderful and of quality
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A
Rating: 5 out of 5
Very easy navigation, fast delivery in excellent condition. Very good
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I
Rating: 5 out of 5
Hello, I am very satisfied with the nursing pillow and the music box of very good quality. I use the nursing pillow for my son who has cerebral palsy.
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M
Rating: 1 out of 5
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
A
Rating: 5 out of 5
Fast delivery.
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N
Rating: 5 out of 5
Fast delivery and good products.
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-
Rating: 5 out of 5
Very good.
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M
Rating: 1 out of 5
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
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Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Rating: 1 out of 5
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
M
Rating: 5 out of 5
Very satisfied with my order. I easily found the products I was looking for on the site. And the delivery was made even before the scheduled date. I recommend.
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A
Rating: 5 out of 5
Very good product! The color is very nice, my little ones adopted it very quickly.
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B
Rating: 5 out of 5
Order as expected. Fast delivery although the post did not deliver within the colissimo deadlines (2 days late).
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C
Rating: 5 out of 5
The Wesco site is completely satisfactory.
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P
Rating: 5 out of 5
I recommend. Very serious site.
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C
Rating: 5 out of 5
For this order, no problem. There were issues with other orders two years ago. Lost packages.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your continued trust over the years and are happy to read that this order fully satisfies you. We look forward to seeing you again soon on our site, and we wish you a very good day.
M
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Nothing to complain about the site, it is very good.
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C
Rating: 5 out of 5
Is it really useful to use a large box for a set of 6 large bibs?
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C
Rating: 5 out of 5
Easy site, you can easily find what you are looking for
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O
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Table meets expectations
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H
Rating: 5 out of 5
10 out of 10
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P
Rating: 5 out of 5
Products meet our expectations
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C
Rating: 5 out of 5
Lightweight, takes up no space. Great!
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J
Rating: 1 out of 5
Package received empty so I can't judge. Still no response from customer service after 4 days
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
M
Rating: 5 out of 5
Very good, delivery and products.
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S
Rating: 5 out of 5
Everything is very good
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