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V
Rating: 5 out of 5
Very good material, fast delivery, very happy with my purchase
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
Speed of order processing
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L
Rating: 5 out of 5
fast and efficient.
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D
Rating: 5 out of 5
Super quality product
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M
Rating: 5 out of 5
Efficient
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D
Rating: 5 out of 5
order compliant, 5 stars delivery by the carrier
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A
Rating: 5 out of 5
serious site, order received quickly
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M
Rating: 1 out of 5
I placed three orders with Wesco at the end of July and the end of August with a delivery on September 2 for the two orders placed at the end of July. No news from the customer, no email or call. I later learned that the products that were in stock at the time of my order are no longer in stock. I am still waiting for my delivery from the end of July and still no news.
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Response from Wesco
Hello and thank you for taking the time to evaluate your recent shopping experiences on our site. We sincerely apologize for the unavailability of some of our references as well as the delivery delays. For each of the three orders placed, you received emails informing you of the order status and estimated delivery dates. Based on the information we have just verified, the last delivery is scheduled for the end of October. We are aware that these successive events are disappointing and we regret that they impact your trust in Wesco. We hope you will give us a second chance to make a better impression in the future. Have a nice day.
I
Rating: 5 out of 5
nothing to complain about,
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M
Rating: 5 out of 5
The website is pleasant to use. You can easily find items either by reference or by their name. And the images accurately represent the reality of the product.
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S
Rating: 5 out of 5
Great article of good quality.
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A
Rating: 5 out of 5
Simplicity and speed of ordering. Site open to individuals that deserves to be known!
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A
Rating: 5 out of 5
Very very good
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N
Rating: 5 out of 5
Perfect delivery, having a time slot is great.
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I
Rating: 5 out of 5
Scheduled delivery as planned. Good packaging.
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M
Rating: 1 out of 5
The order only included 3 items that I had actually ordered and I was missing many items
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Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize for the inconvenience caused and regret that your shopping experience on our site resulted in a partial delivery. Your case is being processed, our customer service is doing what is necessary to provide you with a satisfactory solution. We thank you for your trust and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
N
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Very good
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I
Rating: 5 out of 5
Easy access
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M
Rating: 5 out of 5
Conforms to our expectations.
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F
Rating: 5 out of 5
Very good, conforms to the description
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M
Rating: 5 out of 5
Very easy to use site
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O
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Easy to find, delivery respected and careful
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S
Rating: 5 out of 5
Top. Customer service, Perfect, thank you for contacting me again following my mistake.
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C
Rating: 5 out of 5
Items easy to find
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J
Rating: 5 out of 5
Good experience on the site which is fluid despite a very large catalog. The desired delivery was respected.
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L
Rating: 5 out of 5
Found what I was looking for quickly.
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M
Rating: 5 out of 5
Good site.
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E
Rating: 5 out of 5
Good responsiveness when requesting information.
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M
Rating: 5 out of 5
Good site, lots of choices.
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É
Rating: 5 out of 5
Very good.
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L
Rating: 5 out of 5
I love this site, so many good products.
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A
Rating: 5 out of 5
Not tested yet but everything seems to be of good quality and very sturdy, I recommend.
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R
Rating: 5 out of 5
Ordering and payment procedures were easily completed.
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A
Rating: 1 out of 5
Not satisfied with the product.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
D
Rating: 5 out of 5
Perfect.
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L
Rating: 5 out of 5
Easy navigation on the site, very responsive customer service, fast delivery times.
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S
Rating: 1 out of 5
The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.
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Response from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
H
Rating: 1 out of 5
Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.