Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1 and 5 stars

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Pascale B.

Published on 14/01/2024 à 13h41 following a purchase from 07/01/2024

Package arrived faster than expected, quality of the products offered. Perfect

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Anne G.

Published on 14/01/2024 à 11h13 following a purchase from 05/01/2024

Always a great pleasure

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Vanessa V.

Published on 14/01/2024 à 10h07 following a purchase from 04/01/2024

As usual, delighted with my order, I noticed a price increase (I ordered exactly the same products as last year) which is not negligible when you are a childminder!

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Jennifer D.

Published on 14/01/2024 à 09h50 following a purchase from 06/01/2024

Quality product and fast shipping. Satisfied with my purchase. Just a small downside regarding the packaging as I ordered a changing mat that was just wrapped in a transparent plastic bag. It could have been easily damaged during transport but only had a crushed corner that quickly returned to normal.

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Baptiste A.

Published on 11/01/2024 à 11h12 following a purchase from 02/01/2024

Very good

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Mam E.

Published on 11/01/2024 à 10h09 following a purchase from 14/11/2023

Wide choice and interesting professional products.

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Sandrine P.

Published on 10/01/2024 à 17h26 following a purchase from 02/01/2024

I had a little trouble creating my account but I was guided by someone on the phone and after that, it works like a charm, thank you.

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Debarre S.

Published on 10/01/2024 à 15h02 following a purchase from 30/12/2023

Perfect

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Christophe C.

Published on 10/01/2024 à 09h43 following a purchase from 23/12/2023

Complete site

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Valerie M.

Published on 09/01/2024 à 20h41 following a purchase from 28/12/2023

Fast delivery, very good.

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Nawel Z.

Published on 09/01/2024 à 13h36 following a purchase from 26/12/2023

Comfortable

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Blin D.

Published on 09/01/2024 à 12h34 following a purchase from 25/12/2023

I am delighted with the order I made and used it immediately! Would do it again!

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Colombiers -.

Published on 09/01/2024 à 12h33 following a purchase from 15/12/2023

Accessible and clear site

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Fanny D.

Published on 08/01/2024 à 13h51 following a purchase from 21/12/2023

Everything went very well: the exchanges with the responsive customer service, the delivery, and the quality of the product.

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Sylvie J.

Published on 08/01/2024 à 13h39 following a purchase from 28/12/2023

Very good, impeccable service. I recommend!

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Corine R.

Published on 08/01/2024 à 12h59 following a purchase from 18/12/2023

I love it, although the prices could be a bit lower, it's sometimes excessive.

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Xavier O.

Published on 05/01/2024 à 12h06 following a purchase from 29/11/2023

I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.

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Response from Wesco Published on 11/01/2024

Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.

Gregoire B.

Published on 03/01/2024 à 11h13 following a purchase from 16/12/2023

fast shipping

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Déborah F.

Published on 02/01/2024 à 16h47 following a purchase from 20/11/2023

Very good

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Frederique R.

Published on 01/01/2024 à 11h55 following a purchase from 17/12/2023

Package received before the announced date, just in time for Christmas. Product meets expectations.

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Valerie E.

Published on 31/12/2023 à 12h56 following a purchase from 18/12/2023

Well-designed site, easy to use with sensible criteria

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Marie T.

Published on 31/12/2023 à 11h45 following a purchase from 10/12/2023

Very good!

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Rose Lyne L.

Published on 30/12/2023 à 11h15 following a purchase from 13/12/2023

Very good site

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Anna A.

Published on 30/12/2023 à 10h49 following a purchase from 17/12/2023

Very satisfied, fast and careful shipping

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Diane P.

Published on 29/12/2023 à 08h07 following a purchase from 13/12/2023

Order received well

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Laurence P.

Published on 27/12/2023 à 20h21 following a purchase from 27/11/2023

Quality products

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Soraya S.

Published on 27/12/2023 à 13h54 following a purchase from 20/12/2023

Very good quality; I have one that has lasted for years without any issues.

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Yana M.

Published on 27/12/2023 à 09h55 following a purchase from 12/12/2023

ultra-fast shipping

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Claudine L.

Published on 26/12/2023 à 20h19 following a purchase from 30/10/2023

So the site itself is fine, but the delivery is a disaster; none of my orders have gone smoothly. The carrier is unreachable and postpones deliveries for no reason; it's a catastrophe. The packages arrive damaged; fortunately, the products are of good quality, otherwise, I wouldn't order anything just for that.

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Response from Wesco Published on 03/01/2024

Hello and thank you for taking the time to share your experience with us. Despite all the care our teams put into preparing orders, they can exceptionally suffer from the unpredictability of transport (especially during this busy end-of-year period). We regret this particularly disappointing situation for you and sincerely apologize for the inconvenience caused. We are informing our logistics service, which will take the necessary steps with the concerned carrier to ensure that this situation does not happen again. We want to thank you for your trust and loyalty while highlighting the quality of our products in your review. We hope to have the pleasure of seeing you again in 2024 on our site. We wish you an excellent day.

Jérôme A.

Published on 26/12/2023 à 14h44 following a purchase from 13/12/2023

Very good

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Laure K.

Published on 26/12/2023 à 14h13 following a purchase from 13/12/2023

Wide selection, order delivered on time and in good condition.

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Fabienne J.

Published on 26/12/2023 à 08h35 following a purchase from 14/12/2023

very good product

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Sophie D.

Published on 25/12/2023 à 20h30 following a purchase from 14/12/2023

Very clear site, easy order, fast delivery

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Sebastien O.

Published on 25/12/2023 à 18h32 following a purchase from 17/12/2023

easy search

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Martine C.

Published on 25/12/2023 à 15h11 following a purchase from 07/12/2023

easy access

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Maëlle B.

Published on 25/12/2023 à 12h19 following a purchase from 07/12/2023

Fast delivery. For the price we pay for the items, the shipping costs could have been waived.

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Marc L.

Published on 24/12/2023 à 22h18 following a purchase from 13/12/2023

Delivery arrived faster than expected, great.

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Stephanie L.

Published on 24/12/2023 à 13h57 following a purchase from 16/12/2023

Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.

Yann N.

Published on 22/12/2023 à 15h20 following a purchase from 07/12/2023

Delivery on time

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Justine B.

Published on 22/12/2023 à 10h06 following a purchase from 07/12/2023

Very happy, fast and careful delivery. Can't wait to open it for Christmas!

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