Customer reviews of Wesco

Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day

Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day

Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.

Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.