Customer reviews of Wesco

I am not satisfied with the ordered furniture. No response from customer service by phone, despite trying to reach them for a week.

Order placed without knowing when I will be delivered, no stock available in the entire range, very unfortunate.

The delay between the order and the receipt of all items is truly absurd.

I receive a duplicate order with double billing. I refuse the second order, I make a complaint, impossible to ask the company to come and collect the duplicate package. The invoice will not be paid, and the package is waiting at the reception for someone to come and collect it. Moreover, there was a second item that I was supposed to receive later. To avoid a double delivery error, customer service preferred to cancel this one... I will have to redo a purchase order and place a new order. An error by Wesco, a double penalty for the customer. HAPPY

Shipping of products took too long to be completed

Extremely long reception time for certain items. And a product that does not meet our expectations!

good delivery but no consideration of additional delivery information regarding the reopening date

I am missing many things in the package. I had to make a complaint

Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame

Delivery problem with HEPNER despite 2 calls to your services.

Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.

I would have liked to receive my complete order and not have to take steps to obtain the missing items

Delivery too long

The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.

Two packages arrived in two large boxes, we will need to consider adapting the shipments. Arrived by Colissimo, so the post. One package was re-taped by the post office and the second arrived completely open. The postman asked me if I had everything, so 3 items but didn't want me to open the second box, it was difficult for me to know if I had everything. In the end, I have everything but very poorly packaged.

Incomplete order, order tracking inconsistent with reality. Non-compliance with the delivery choice and no response to my customer service request.

Delivery received, delivery person refuses to transport and the packages to the nursery

The material is perfect but it's still very expensive

2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting

Very good

regular errors in orders.

We are a bit disappointed with the quality of the materials

Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.

Not received all items Very long delay

Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.

I only received one package out of 3 and I have no visibility on the arrival of the other 2.

after 1 day of use a truck, is broken... disappointed by the quality

The items are not properly protected. We received a broken item.

I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.

Package arrived all smashed and torn. Out of the 5 items, 3 are dented.

Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.

Good products but unsatisfactory packaging, resulting in products arriving in poor condition.

Good reception

What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....

When ordering products in stock. delivery in 3 weeks...

Missing the delivery note for the packages

paint that leaked in the box

Quality products but one edge of the table arrived damaged, I am disappointed

Hello We received the package with the paint that was spilled in the box

Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)