Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Unsatisfactory delivery, package left in the rain in front of the building, in view of everyone, while the staff was present. The delivery person didn't even try to ring...
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Response from Wesco
Hello, we thank you for taking the time to share your feedback with us. We completely understand your disappointment with this delivery experience that does not meet WESCO's quality standards. Thanks to this type of feedback, we can report these issues to our logistics service, which can then take measures to ensure that this situation does not happen again. We hope that despite this bad experience, your order will fully satisfy you and encourage you to give WESCO another chance! Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
It is indicated that there are two pallets in the preparation slip, but there is only one. The mat is indicated as delivered, but not received.
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Response from Wesco
Hello, thank you for taking the time to share your opinion with us. We understand your disappointment at receiving only part of the order, and we apologize for the inconvenience caused. Our customer service team has taken your complaint into account, and we will send you the missing pallet quickly. Regarding the mat, we are currently taking the necessary steps to retrieve the package and send it to you. We hope that despite this bad delivery experience, our products will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Website and products of good quality. However, there is no order tracking; the package arrives unexpectedly without any prior information.
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Response from Wesco
Hello, thank you for your feedback. We are delighted to read your appreciation regarding our products and our website! However, we understand your surprise at not having tracking information after your order. After checking with our web team, a confirmation email was sent to you on 04/11. In this email, you could find a tracking link for your package, allowing you to follow its delivery by the Post. We are sorry that you did not have access to this information, which should allow our customers to organize themselves for a good delivery service. We hope that despite this experience, your order will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2022
The communication regarding the delay of certain items, the delivery in kit form... The delivery was not top-notch with damaged boxes, we had to help unload the material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
In general, I am always very satisfied with everything except for this last order regarding the aquarium lamp. However, I have already ordered this item without ever having any problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2022
ARCHIbloc BRICKS C Very thin cardboard compared to the old Wesco bricks! They are labeled as multicolored while only one color is assigned per size of brick! It's not the same thing!!! So I ordered 40 large bricks and they all arrived blue!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
Returns are too complicated and the return shipping costs are quite high for the customer. This is not normal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
Difficult to rely on the catalog, a call to your order service should not be necessary to find items/
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2022
I made a request to customer service 5 days ago but I still have no response!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2022
Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2022
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2022
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2022
I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2022
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2022
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2022
The product satisfied me. Delivery on time. For the delivery, why wasn't I informed that the package had arrived? It was left in full sun during a heatwave. The products were boiling when I found them! I am worried about keeping them and that they remain usable in the medium term.
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Response from Wesco
Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2022
Not very explicit ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2022
Fast delivery, nothing to say.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2022
Very bad delivery service.
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Response from Wesco
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Error on the order and arrival of mismatched products.
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Response from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2022
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
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Response from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2022
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Even though we still prefer the catalog which gives us a global view of different products more easily, the site is pleasant and easy to use. However, I have been trying since this morning (30/05/2022) to log in to establish new quotes but it's impossible: do you have site issues today?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
A wait of 3 months to receive the product. The delivery date has been postponed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
sofa arrived damaged. The carrier I saw deliver dragged the sofa on the ground! contact for return. poor handling of the return
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Response from Wesco
Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
The delivery times given on the site are not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2022
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2022
Order arrived incomplete
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2022
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
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Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
It's okay but how to contact them??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Order placed in December 2021... delivery in May 2022... what compensation gift??
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2022
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
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Response from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2022
I did not receive the right product, diapers instead of the push cart.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Delivery time not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2022
The site only offers quality products, but it is not very intuitive.
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