Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2022
Dispute. No response.
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2022
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The quality is not always there.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2022
A lot of delay in delivery! An enormous box disproportionate to the size of the item
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Response from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2022
Not really satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2022
Site not always easy to use.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
Order took a very very long time to arrive, more than 3 weeks
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2022
I have been searching for my supposedly delivered packages for 2 weeks. They actually arrived at another school in Poissy and were left there because the delivery person didn't have time to return to my school. Absolutely not happy with this delivery!!!! No issues with the products though.
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Response from Wesco
Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2022
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
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Response from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2022
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Very slow site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
Packaging needs to be reviewed. No padding for paint cans. The tops of the cans arrived all crushed. Delivery on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2022
I had forgotten an item, you cannot simply add an item even though the order has not yet been placed. I had to call, wait 48 hours before redoing the order in its entirety.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2022
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
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Response from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2022
The products are of quality fortunately, but 1 month and a half to receive items that were supposed to be in stock is a bit long. I had to go fishing for information myself after 3 weeks, the customer service did not communicate anything to me before that date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
Fast delivery, products conform but still have small defects despite the price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2022
Mediocre delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
The products are very good but one of the ordered boards arrived damaged because the tape on the box was partly on the poster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery the package arrived all dented. the site is great. too bad there is no search by age
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2022
waiting for a response from customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2022
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
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Response from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
Pleasant site and easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
navigation is always a bit slow. availability delay not anticipated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2022
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2022
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
The plastic of the clock is scratched, otherwise the reception went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2021
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2021
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2022
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2021
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
A huge box for 2 small binders, the wrong colors of binders and an extended delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2022
Box opened on the side and pencil sharpener loose in the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Good but a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2021
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2021
Overall satisfied but small disappointments on details that lower the rating.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2021
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
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Response from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
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