Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Several orders with a lot of delays and still in delivery for several weeks! Products marked as available on the site and after ordering, we are informed that the items are unavailable.
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Response from Wesco
Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Waste of time because my cart did not remain in memory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Clear and easy site, good products but delivery time issues.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Broken goods upon delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
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Response from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
Between 2 and 3 stars for now... I have a mixed opinion. I submitted my request to customer service via the contact form a few days ago (with my order number etc...) and I'm waiting for their response. My daughter's mattress is 13 cm high but the Wesco mattress cover is only suitable for mattresses that are 10 cm high or less (information not present in the product description at the time of purchase) so I am unable to properly close the cover around my daughter's mattress. Additionally, I still haven't unpacked the second cover (as I ordered 2 identical products) not knowing if I will have to return it to Wesco. It's not easy to use just one cover for daily use. I hope to hear from you soon as my work hours (8am-7pm) do not allow me to contact you easily. Thank you, sincerely, Audrey Defer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Good site, a bit disappointed with the monkey bar. The large mirrors are very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
I reordered clips for hoops due to a mistake by Wesco in a previous order (2 bags for sticks received instead of 1 for sticks + 1 for hoops - as clearly indicated on the order, no doubt). This time I ordered 2 bags for hoops, which were the only ones available during my order... and it was transcribed by the code for clips for sticks!!! So now I have 4 sets of clips for sticks... and still nothing for my hoops. For the rest of the order - as is generally the case for old orders - no problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
Attractive products. Disappointment regarding the size of eco cars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2021
Obvious defects on some products. Wobbly chair, damaged table. Despite several letters and calls, no response from customer service. Very disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
No problem with the presentation and delivery of your products, but regarding what I ordered - an assortment of 25 sheets of 160 g cardboard in 10 colors - it is incomplete and does not match the description composition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2021
Average navigation. Keyword searches are too narrow. Had to struggle a bit to find the wooden bed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2021
Received a changing mat in a simple plastic packaging that was torn. Fortunately, there was no damage to the mat. In the future, please review the packaging with more care.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
The Family section is not clearly identified compared to the site dedicated to professionals
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2021
Photo display issue of the items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2021
the plastic and the foam inside have a smell that does not go away even after being outside for a few days and washed, the zippers on both mattresses are broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2021
a variety of choices, easy ordering and delivery in several installments for the same price depending on item availability. Very complex return for unusable item as is.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2021
I bought the cocoon mat, the description stated that the cover was machine washable... unfortunately, it is not removable. Very disappointed especially when paying the price...
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this incorrect information. We have forwarded your comment to the relevant department and the product sheet will be updated as soon as possible. We renew our apologies and remain at your disposal at [email protected]. We hope you will give us a second chance and that you will visit our site again soon. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
partially satisfied. The threads meet my expectations. However, 4 were missing and 4 were stuck together. Furthermore, it would be good to give us the choice of delivery as I am very dissatisfied with Colissimo's services.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2021
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
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Response from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Longer delay than competitors for the same service 3 weeks unfortunately… Otherwise, the products correspond to the description even if a bit thin
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2021
I have always been satisfied with my wesco orders but for this order, I am very disappointed. When unpacking my package, I noticed that the packaging of my fiber optic lamp was damp. At first glance, nothing special except that the lamp is a bit sticky. It turned out that it leaks slightly (marks on the furniture and rust color underneath the lamp.)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
partially delivered order. Not great for a gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2021
The delivery took place during lunchtime, so I was not present and found the package in my office when I arrived at 1:30 PM!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2021
The site is quite complete, but not always explanatory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2021
Data entry problem, I had to call them because I couldn't access the payment page
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Quality of the products is very satisfactory, even if this time, my rugs were delivered folded (the previous ones were not) and tend to strongly retain the marks of the folds. Moreover, the delivery person was clearly in a hurry as he entered my yard by himself, threw the rugs on the ground, did not wait for me to come out, and handed me the delivery note through the window for me to sign. Hence this mixed feedback from me. Mrs. Leroy
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Response from Wesco
Hello and thank you for your experience feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We will forward your comment regarding the folds on your rugs to the relevant department to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the rugs so that we can provide you with a solution. We still hope that you will visit our site again soon. Have a good day. NB: Your review cannot be published on our site as it contains personal information that could identify its author, contact them, or lead to identity theft.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2021
navigation is easy, delivery a bit slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Only remark, I found the plastic material too hard. Otherwise simple and functional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
Disappointed because the zipper to remove the waterproof cover from the mattress is broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2021
See below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2021
Happy with my order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
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Response from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
The site lacks intuitiveness.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2021
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
More than a month to receive my order ?????
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