Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery in 1 week, expensive products even for made in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
Assembly instructions very poorly explained. The furniture is too high.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2021
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Just missing the invoice. Thank you for sending it to the same address.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Delivery system via Chronopost is unreliable. Delivery times and indications were not respected (ultimately delivery to a relay point far from my home) for a cost higher than a standard delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
I thought to place a group order and it would be delivered without any issues, I have no idea when the bed will be delivered, which puts me in a very delicate situation because I am a childminder and it complicates my work enormously.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order received quickly but 2 cans were broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
A product with a manufacturing defect: the cup has 2 holes where the child should place their lips. Abrasive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2021
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2021
I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2021
No protection for the package in a simple dirty plastic.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2021
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
2 orders and 2 times a defective product! Shameful given the price.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2021
the delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
The package was not delivered to the correct address. The parts were still suitable for our needs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
I had to try three times to place my order, the site crashed every time I wanted to create my account.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The delivery is very long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2021
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Website is fine and delivery within the promised time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Carton arrived damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
What needs improvement is not Wesco's fault, but mainly concerns the Colissimo delivery by La Poste. Delivery was scheduled via email from La Poste for a date that was not respected. During my previous order, it was the same thing. (for example: Scheduled for Thursday and actually delivered on Friday).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
The delivery of one of the items took almost two months. I don't find that normal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2021
I ordered these masks thinking they were category 1. This is not the case. I misread and I find that there is a lack of visibility in this matter. I also don't understand why, in February 2021, category 1 masks are still being sold on a site like Wesco...
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Response from Wesco
Hello and thank you for your feedback. All the technical characteristics of this product are indicated on the product sheet in the '+Product' section, including the fact that it is a category 2 mask. We are sorry if this mention is not sufficiently clear and we will forward the information to the relevant department for improvement. In accordance with the new regulatory requirements applied in schools, we recommend our Wespir Premium masks which are certified category 1. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
Huge delivery delays
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