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A
Rating: 3 out of 5
Not very detailed
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Item marked as available, the site asks for 9 days to prepare and deliver...
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Rating: 3 out of 5
The bed was a bit damaged at the corners, it's a shame for the price
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Rating: 3 out of 5
I am satisfied with the products but I had to wait a very long time
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Rating: 3 out of 5
For the bibs, delivery time was very long.
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Rating: 2 out of 5
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 3 out of 5
Unfortunately not really compatible with the old model of bunk bed (oval feet)
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Rating: 2 out of 5
very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
A
Rating: 3 out of 5
ok very good
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Rating: 3 out of 5
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
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Rating: 3 out of 5
Delivery took way too long compared to the order (2 months...)
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Rating: 3 out of 5
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
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Rating: 3 out of 5
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
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Rating: 3 out of 5
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
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Rating: 3 out of 5
Expensive products.
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Rating: 3 out of 5
Very messy. It's really hard to find my way around.
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Rating: 3 out of 5
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
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Rating: 2 out of 5
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
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Response from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
We received damaged products.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
delivery times too long compared to what was expected.
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A
Rating: 3 out of 5
The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.
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A
Rating: 2 out of 5
1 MONTH DELAY AND PART OF THE ORDER CANCELED
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Response from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
A
Rating: 2 out of 5
Really I am disappointed. The package was not securely packed enough and the purchased gouache was leaking out of the package. Too bad because the products are excellent. Packaging for shipments needs to be reviewed!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. Being particularly attentive to the quality of our services, we are forwarding the information to the relevant department to ensure this situation does not happen again. We invite you to file a complaint with our customer service at [email protected] (including some photos) so that a solution can be provided to you as soon as possible. Have a nice day
A
Rating: 3 out of 5
You need to know your products well to find them. Not very intuitive.
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Rating: 3 out of 5
No news following my complaint from last week...
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Rating: 3 out of 5
Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)
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Rating: 3 out of 5
The visibility of products is not always clear on the site and availability times can sometimes be very long.
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Rating: 3 out of 5
Normal, really
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Rating: 3 out of 5
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
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Rating: 3 out of 5
Delivery of the last item very long. Christmas gift arrived on January 15
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Rating: 2 out of 5
I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your order is incomplete. Our customer service is aware of your complaint and will get back to you within the week to provide a solution. After the end-of-year holidays, the response times of our customer service are temporarily extended and we apologize for the wait. Hoping to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 3 out of 5
The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.
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Rating: 3 out of 5
Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.
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Rating: 3 out of 5
Delayed delivery, more than a month.
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Rating: 3 out of 5
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
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Rating: 3 out of 5
Very disappointed with the delivery and the order time.
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Rating: 3 out of 5
A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...
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Rating: 2 out of 5
Long processing time for the order and damaged glue arrived, several tubes punctured
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Response from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your complaint can be taken into account and a solution can be provided. We apologize for the damaged products and hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 3 out of 5
my order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!
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Rating: 2 out of 5
Sometimes not very visible and the terms of use are unclear.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the full satisfaction of our customers. That is why we remain at your disposal at [email protected] if you would like assistance with the use of your products. We hope to have the opportunity to see you again soon on our site. Have a nice day