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A
Rating: 3 out of 5
I received damaged products and no news following my email?
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
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Rating: 3 out of 5
I did not receive my package
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Rating: 2 out of 5
Disappointed with one of the two products.
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Rating: 3 out of 5
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
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Rating: 3 out of 5
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
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Rating: 3 out of 5
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
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Rating: 3 out of 5
Disappointed with the number strips..
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Rating: 2 out of 5
Fast but packaging not designed for bottle delivery.
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Response from Wesco
Hello and thank you for your feedback. We are doing our best to adapt the shipping packaging as best as possible. In a continuous improvement logic, we take note of your comment and pass it on to the relevant department to evolve our practices. We hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
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Rating: 3 out of 5
Very difficult to find the reference of the second product to add it to the cart
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Rating: 2 out of 5
The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment. That is why we strive to limit over-packaging as much as possible. Furthermore, some products require reinforced packaging to ensure safety during transport (hence the choice of a box rather than an envelope in your case). We are convinced that you will be able to give a second life to this cardboard package. We hope that these explanations will shed a little more light on our choices and that we will have the opportunity to see you again in the future on our site. Have a nice day.
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Rating: 2 out of 5
Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the delivery did not meet our quality commitments. We invite you to contact our customer service at [email protected] so that a solution can be provided to you. We remain at your disposal and hope to have the chance to see you again soon on our site. Have a nice day.
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Rating: 3 out of 5
good quality but quite expensive nonetheless
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Rating: 3 out of 5
Baby hasn't arrived yet...
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Rating: 3 out of 5
Disappointed with the delivery tracking, very happy with your products and their quality.
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Rating: 3 out of 5
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
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Rating: 3 out of 5
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
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Rating: 3 out of 5
search by reference
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Rating: 3 out of 5
this order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
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Rating: 3 out of 5
The site is very slow.
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Rating: 3 out of 5
Delivery too long.
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Rating: 3 out of 5
Good logistics, but product quality is very average
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Rating: 3 out of 5
Late delivery compared to the ordered date
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Rating: 3 out of 5
Fast shipping
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Rating: 3 out of 5
Delivery time too long
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Rating: 3 out of 5
logic game Sleeping Beauty: upon unpacking, the box was torn and already open + absence of protective plastic film around the box, nothing seems to be missing at first glance but not great for a Christmas gift
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Rating: 2 out of 5
out of 2 items, only one is of good quality, the other is very disappointing.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry to read about your disappointment. Our customer service is at your disposal at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
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Rating: 3 out of 5
Not happy when I received the package. It was opened. Module inside was dirty and one module was missing.
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Rating: 3 out of 5
The site is well designed, fast and careful delivery.
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Rating: 2 out of 5
Wooden ring toss too fragile for school
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Response from Wesco
Hello and thank you for your comment. We invite you to contact our customer service at [email protected] so that a solution can be provided to you as soon as possible. At Wesco, we are particularly attentive to the quality of our products and we are sincerely sorry if this one does not fully meet your satisfaction. Have a good day
A
Rating: 3 out of 5
I have always been very happy with Wesco. I received my order but one item worth 25 euros is missing and for now, customer service is not responding so I am waiting to see!!!
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Rating: 3 out of 5
I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.
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Rating: 2 out of 5
I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the full satisfaction of our customers and we are sorry to read your disappointment. All our product sheets mention the technical characteristics of the products (dimensions, materials...). Therefore, we invite you to carefully consult this part so that your purchase is not disappointing. Our door remains open and we will be happy to see you again soon on our site. Have a nice day
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Rating: 2 out of 5
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
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Response from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Rating: 3 out of 5
I received a completely detached cot underneath.
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Rating: 3 out of 5
My order arrived quite quickly.
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Rating: 3 out of 5
CLARITY OF THE SITE
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Rating: 3 out of 5
Package arrived open and incomplete
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Rating: 2 out of 5
1 damaged item, and not the right color
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
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Rating: 2 out of 5
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
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Rating: 3 out of 5
Hello, I requested to be delivered on October 1st and not September 24th. Anyone could have taken my order. Some items from my order could have been missing. The people I work with were honest and left everything intact. Thank you for paying attention to the noted comments. Have a nice day
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