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A
Rating: 3 out of 5
well not always simple
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Many interesting items but sometimes a bit expensive in terms of quality-price... Impossible to combine the birthday discounts of my twins... really a shame...
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Rating: 3 out of 5
Products delivered with a 3-month delay and without instructions
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Rating: 3 out of 5
very long delivery to arrive
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Rating: 3 out of 5
Incompetent delivery person who contacts me by phone to ask for directions. I guide him and cross paths with him on foot a few meters from my home as I was picking up my children from school. He stops, I tell him no, I have my children, please leave the package in front of my house, at worst we arrived at the same time. He insists, telling me that it’s not heavy, that the package weighs only 4 kilos. I tell him no, I have my children. He insisted, he ended up annoying me and I told him it's fine, I'll take the package to avoid making a scene in front of my children in the middle of the street.
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Rating: 3 out of 5
Delay to receive the order relatively long
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Rating: 3 out of 5
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
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Rating: 3 out of 5
very late delivery!
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A
Rating: 3 out of 5
Good products!! However, several delivery problems that could be resolved by customer service
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Rating: 3 out of 5
Very long delivery. Package arrived only 1 day before the baptism
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Rating: 3 out of 5
One of my items arrived defective
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Rating: 3 out of 5
The items are fine but the delivery of the order is a bit too long.
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Rating: 3 out of 5
Not very ergonomic. Many references but difficulties in finding what you are looking for.
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Rating: 3 out of 5
Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.
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Rating: 3 out of 5
A handle is missing...
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Rating: 2 out of 5
After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!
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Response from Wesco
Hello and thank you for your comment. We are sorry for this situation and we sincerely apologize. Despite all the care we take in preparing the packages, sometimes the transport does not meet our quality standards. Finally, during this back-to-school period, our customer service is experiencing a longer response time than usual, but please know that we are doing everything we can to provide you with a solution as quickly as possible. We hope to have the chance to see you again soon on our site and thus regain your trust. Have a nice day.
A
Rating: 3 out of 5
The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.
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Rating: 3 out of 5
Delivery service to improve, boxes opened and dirty products
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Rating: 3 out of 5
Very good site, quality products.
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Rating: 3 out of 5
Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.
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Rating: 2 out of 5
The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.
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Response from Wesco
Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.
A
Rating: 2 out of 5
I did not receive the ordered book.
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry about this situation. We tried to contact you, unfortunately without success. Therefore, we invite you to reach out to our customer service at [email protected] so that we can provide you with a solution. We remain at your disposal and hope to hear from you very soon. Have a nice day.
A
Rating: 3 out of 5
Good but very expensive
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Rating: 3 out of 5
I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.
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Rating: 2 out of 5
Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 3 out of 5
Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!
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Rating: 3 out of 5
Very long delivery (August 25), I had to follow up with customer service.
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Rating: 2 out of 5
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
A
Rating: 2 out of 5
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
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Response from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
A
Rating: 3 out of 5
I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!
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Rating: 2 out of 5
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
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Response from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
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Rating: 3 out of 5
Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside
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Rating: 3 out of 5
Delivery times too long.
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Rating: 3 out of 5
Fast delivery.
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Rating: 3 out of 5
We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.
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Rating: 2 out of 5
I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building
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Response from Wesco
Hello and thank you for your comment. We are delighted to read that the carpet meets your satisfaction. Regarding the delivery of the latter, indeed, the delivery person's mission stops at the foot of your building. Nevertheless, your remark is quite relevant and we will forward it to the relevant services so that the information is clarified on our website. We thank you for your feedback which will help us improve. We hope to see you again soon on our site. Have a nice day
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Rating: 3 out of 5
Very average for this product
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Rating: 3 out of 5
Too bad my package was open because I was missing a pencil otherwise all good
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Rating: 2 out of 5
Disappointed by the quality
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Response from Wesco
Hello and thank you for your feedback. At Wesco, our quality standards are very high and we pay particular attention to our customers' feedback. We are sorry to read that our standards did not meet your expectations. To better understand your dissatisfaction and provide you with the most appropriate solution, we invite you to contact our customer service at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 3 out of 5
Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)
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