Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I suppose the crisis did not have a positive effect on transactions, however I had placed my order well before the start of the lockdown and I had to wait two months to receive my delivery. I wasn't sure it was priority... moreover, one of the two jugs was broken and the package was open before its arrival. In short, not great! The product is good though.
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. We thank you for your kindness.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Incomplete order. Customer service contacted but I still have no response to this day.
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Response from Wesco
Hello, Thank you for your comment and we are sorry to hear that your order was incomplete. Our customer service has processed your request and we hope that the products meet your satisfaction. We look forward to seeing you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/02/2020
Order placed at the end of February 2020 and delivery made on May 15, 2020, which means a wait of nearly 3 months: too late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Delivery good, the site is good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2020
I sometimes have trouble finding what I'm looking for.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2020
It arrives too late.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
The carrier asked to pick up the packages from the truck, while I am a childminder and cannot leave my home when I am working. This was not specified during the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2020
Error on the color of the ball, my son wanted a blue one and we received a purple one. And very very disappointed with the giant beads as some do not clip; poor finishes. We are waiting for a commercial gesture from you, hoping for a favorable response. Regards, MME SCHNEIDER..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Easy to find
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
Complicated to find the age (when you click you end up on the size of objects but that of clothing) corresponding to the cm of the blouses
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Fast shipping and received much earlier than expected. Unfortunately, one of the paint bottles opened in one of the packages!! Packaging needs to be reviewed!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2020
The wall bar attachments were missing. At no point was it mentioned that they were not provided. I had to place a second order. Bad surprise for my wallet...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2020
A paint can leaked in the package which was returned... so disappointed.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that did not meet Wesco's quality commitments. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
I had an issue with my previous order. I sent you an email and never received a response. Disappointing customer service!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/04/2020
Not a practical site, I ordered a green 130 cm motor skills mat and received a blue mat twice that I did not order.
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Response from Wesco
Hello and thank you for your feedback. Your order was indeed a victim of confusion. We hope, in the current context, that you will not hold it against us. You will soon receive the mat of your choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2020
Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2020
Out of the 10 bottles ordered, I only received 2!
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Response from Wesco
Hello and thank you for your review. Your second package was on its way when you left this review. We hope that your order now meets your satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
Good site, but a small problem with order tracking updates.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2020
I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2020
I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2020
I can't give a real opinion: I haven't received the package
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that you have not received your package. Deliveries are extremely disrupted in this context, we will refund you as soon as we receive the package. We hope you won't hold it against us.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/03/2020
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
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Response from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
Difficulty in ordering
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2020
Order shaped to the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
Hello, we are missing two items, what should we do now?
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Response from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2020
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Navigating the site is not always obvious.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
My order was counted twice;
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/02/2020
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/01/2020
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2020
Professional material but way too many delivery problems
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2020
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
kindness on the phone
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