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A
Rating: 3 out of 5
As a non-professional customer, we do not know what we can order, that is to say only family or others
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
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Rating: 2 out of 5
Delivery poorly recorded.
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Response from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
A
Rating: 3 out of 5
DELIVERY TIMES NOT RESPECTED: I had to postpone my event. Products conform to what was expected
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Rating: 3 out of 5
Good, but you need to check the dimensions as the photos are misleading
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A
Rating: 2 out of 5
Packaging of the damaged bench plastic
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Response from Wesco
Hello and thank you for your feedback. The quality of our services is particularly important to us. We hope that your new bench fully meets your expectations and that it has found its place in your home.
A
Rating: 3 out of 5
purchase of suitable material
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Rating: 2 out of 5
Delivery time quite long. Customer service not responsive. Order error.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
A
Rating: 3 out of 5
Not disappointed with the quality or price of the items, but the order intended for my son's Easter arrived 6 days later than expected. So no Easter..
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Rating: 2 out of 5
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
A
Rating: 3 out of 5
Received in 4 packages and very spaced out in time
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A
Rating: 3 out of 5
It's a site that is quite good but for communities, not for a childcare assistant like me. Prices too high, what a shame.
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A
Rating: 2 out of 5
The order is delivered to the foot of the building... The carrier did not inform me and on Wesco I did not see the information at the time of the order... maybe it was marked in very small print?? In any case, in addition to the delivery delay, it's very average...
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Response from Wesco
Hello and thank you for your comment. We apologize for the additional delay. Delivery to the upper floors of a building is indeed an additional service that carriers do not always want to provide. We invite you to specify this in advance for your future orders.
A
Rating: 3 out of 5
Delivery times a bit long but okay...
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Rating: 3 out of 5
A check of the order just before its departure would have prevented me from receiving a footrest instead of the large bin ordered. Adhering to the delivery date announced in the order confirmation would have allowed me to refuse the wrong package immediately. The processing time for these errors, for which I am not responsible, is too long compared to a normal order.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your bin and will not hold this delay against us too much.
A
Rating: 3 out of 5
Upon receipt, the packaging box was torn in 2 places, luckily the merchandise was intact
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Rating: 2 out of 5
Disappointed. The instruments do not work
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Response from Wesco
Hello and thank you for your feedback. We hope that the musical initiation instruments now bring you satisfaction.
A
Rating: 3 out of 5
I placed an order for an amount of €250 and it wasn't even verified before being sent. I received an item that was poorly manufactured in the factory. I am also disappointed with my supposedly odorless bin which smells just as much as any other bin every time I add a layer.
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Response from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected]. If the item really does not suit you, you have up to 20 days to retract your order.
A
Rating: 3 out of 5
Average delivery time different from what was announced.
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A
Rating: 3 out of 5
Improve the ease of purchase by an associative company (currently not possible to send a check!)
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Response from Wesco
Hello and thank you for your comment. Administrations, and especially municipalities, generally only pay by mandate. This is therefore the solution we have adopted with this type of client.
A
Rating: 3 out of 5
Fast
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A
Rating: 3 out of 5
Poorly packaged, the makeup stones were upside down, some of which were broken
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A
Rating: 3 out of 5
Search engine not very efficient
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A
Rating: 3 out of 5
Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.
A
Rating: 3 out of 5
Not delivered yet
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A
Rating: 3 out of 5
I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.
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A
Rating: 3 out of 5
unpleasant phone reception
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A
Rating: 3 out of 5
Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders
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Response from Wesco
Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
A
Rating: 3 out of 5
top products but delivery times not respected and unpleasant customer service!
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A
Rating: 3 out of 5
missing one puzzle out of the 4 in a game.
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A
Rating: 3 out of 5
average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 2 out of 5
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
A
Rating: 3 out of 5
Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coch e9
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Response from Wesco
Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.
A
Rating: 3 out of 5
Two and a half months wait for an item.
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A
Rating: 2 out of 5
I only received part of my order as expected, I don't know when I will get the rest
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 3 out of 5
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
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A
Rating: 3 out of 5
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
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Response from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
A
Rating: 3 out of 5
Average, unfortunately a very late delivery.
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A
Rating: 3 out of 5
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
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A
Rating: 3 out of 5
Not always easy to quickly find the product you are looking for on the site.
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Rating: 3 out of 5
Good but navigation could be improved.
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