Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Good. I found what I wanted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2019
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
the plates and bowls are too small for the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2018
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2018
Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.
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Response from Wesco
Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
I couldn't understand the date to choose for the arrival of my package before Christmas.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Prices are a bit high.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Wide choice of products but complicated delivery. The location I chose from the options did not match the delivery company's drop-off addresses. I had to make several trips even though the site indicated that I had received my package several days ago.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
The pack of crayons I ordered was open and the crayons were loose in the packaging box. It's not great when it's for a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
The fact that you cannot cancel an order or add to an already validated order.
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Response from Wesco
Hello and thank you for your feedback. In order to best meet your expectations, we process orders as quickly as possible. We hope your order brings you satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2018
Too much difference between products sold to individuals and those for professionals.... That's a regret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2018
I had requested delivery between December 14 and 22, 2018 because the site was under construction. We received the package on December 3!!! Not cool!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Serious site but disappointed with the product
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not find what you were looking for among our selections. For more advice, please feel free to use the site's chat if you have any questions. We will be happy to assist you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2018
Good quality products, return shipping costs are the responsibility of the customer and the costs are high, no commercial gesture even though there were missing items in my order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2018
Dishware arrived damaged (as it was not protected in the packaging box). No response from customer service to date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
Products conform to the description but some sheets were missing stickers..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2018
There are missing photos.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
The products and speed are satisfactory. However, the packages are not sturdy enough: more than half of the 6 packages were opened and/or damaged (opened along the perforated lines, or a piece of cardboard detached with very small visible glue dots at the start). As a result, 4 items missing.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the inconvenience caused by the delivery. We hope that the returned products meet your satisfaction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2018
You can find what you want but without great precision on the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
I did not go to this site. I found the product through an intermediary site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2018
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
No particular memory of this site..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2018
probably an error in the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
Problem with delivery and follow-up after order; lack of responsiveness
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2018
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
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Response from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
Not easy to create an account for an association
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Response from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2018
Not serious in handling the order
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
a lot of choice of items
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2018
Did not receive my order on time nor all the requested materials
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
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