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A
Rating: 3 out of 5
poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
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Rating: 2 out of 5
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
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1 kg bag of shredded paper half open so spillage in the box, damaged package.
Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
A
Rating: 3 out of 5
The laces do not fit for certain letters and that's a shame!
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A
Rating: 3 out of 5
Good material, a lot of choices for activities
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A
Rating: 3 out of 5
An item is missing and no response to my request...
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A
Rating: 3 out of 5
The announced delivery time was not respected. The telephone support later provided us with the correct information.
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
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A
Rating: 2 out of 5
well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
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Delivery time unusually long, no information on product availability unless you ask the question
Response from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
A
Rating: 3 out of 5
Once the bibs were in the cart, I could no longer see their colors. So I couldn't check my order before validation. Long waiting time to receive the goods.
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A
Rating: 2 out of 5
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...
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A
Rating: 3 out of 5
Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.
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A
Rating: 2 out of 5
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
A
Rating: 2 out of 5
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
A
Rating: 2 out of 5
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
A
Rating: 3 out of 5
I thought the cards were stiffer.
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A
Rating: 3 out of 5
Not the right color.
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A
Rating: 3 out of 5
A product received very late. I was no longer at the center, which made it complicated for accounting.
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A
Rating: 3 out of 5
Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Not attractive enough
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A
Rating: 3 out of 5
Not clear for choosing the order date, which is why I called your services and they couldn't answer me.
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A
Rating: 3 out of 5
Very well-designed site. However, it is sometimes difficult to find a particular item given the number of quality products offered.
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A
Rating: 3 out of 5
Delivery method: chosen delivery person does not provide a time slot: significant constraint
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A
Rating: 3 out of 5
Very clear
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A
Rating: 3 out of 5
Delivery service deplorable and item damaged upon arrival. Return. Too bad, because super quality when everything goes well...
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
The site does not have a clear architecture...
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A
Rating: 3 out of 5
The items are very interesting but the site is very impractical for finding what you are looking for. Tons of pages to finally find the gem...
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A
Rating: 3 out of 5
Disappointed by the product which does not meet my expectations
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A
Rating: 3 out of 5
to recommend
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A
Rating: 3 out of 5
Order placed very quickly, too bad it was canceled without my consent due to an impossible address change. I had to reorder. Fast shipping
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A
Rating: 2 out of 5
Apparently, your company is rather intended to serve structures receiving children. My first experience leads me to think this because the price of shipping costs is almost similar to the price of the product I ordered. Too bad I will go to a store where I won't have to bear constrained and abusive shipping costs.
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Response from Wesco
Hello and thank you for this feedback. The shipping costs applied by Wesco are the same regardless of the volume of your order, which is not the case everywhere.
A
Rating: 2 out of 5
not easy to use. Why don't we receive our paid invoice directly?
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Response from Wesco
Hello and thank you for this comment. You have the option, if you wish, to download your invoice from the customer area, under my orders.
A
Rating: 2 out of 5
Hello easy to place an order and speed of sending upon receipt of payment However, the carrier did not inform me of his day of passage and left me to deal with the complete pallet Thank you S. T.
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Response from Wesco
Hello and thank you for this feedback. Your comment regarding the quality of the service at the time of delivery has been taken into account by our services. Unfortunately, we cannot publish this comment on our website. Indeed, it clearly mentions your identity (First name last name), which is prohibited under user data protection regulations.
A
Rating: 3 out of 5
impossible to make a transfer after receiving the order
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A
Rating: 3 out of 5
Only negative point: a package much too large for just 3 children's rattles!
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A
Rating: 3 out of 5
Good
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Rating: 3 out of 5
Too much waiting
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