Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Easy to use site, clear in searches. Too bad my order arrived earlier than the expected date, I was not at home, it was dropped off at a pickup point and it was difficult for me to move with a newborn! I am not very happy about this point!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Order received quickly, but one cot is damaged....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2018
Delivery and packaging catastrophic
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Very good quality bibs
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Fortunately, I knew the product, because the search was not easily fruitful...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2018
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2018
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2018
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2018
Too bad that as a childminder we have to pay for shipping costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
Very good except for the choice of delivery date on the small calendar which was not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2018
When you don't know the site, it's a bit difficult to find what you're looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2018
The site is very good but my delivery has still not arrived, it is June 21.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2018
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2018
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2018
Nothing to report...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2018
Too messy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2018
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/06/2018
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2018
Good, but I expected better quality products, given the prices paid
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2018
slow. Hard to find what you want.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2018
Many sections and subsections
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2018
You have a problem with packing the parcels. I had ordered a set of 5 one-liter bottles of paint with 1 one-liter bottle of glue, and in the package, all the bottles were loose, without any padding to secure them, which caused one bottle to break during transport and a refusal and return of the package. I wanted to use the paint quickly with the children I care for, but that will have to wait until Wesco accepts my return to allow me to reorder.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize and are doing everything possible to arrange a quick exchange of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2018
when you don't have an account and want to place an order, the steps are a bit confusing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2018
Complicated site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2018
Could be improved in the logic of the sections.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/05/2018
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
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Response from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2018
The products are of very good quality but the description on the site is too brief, I mistakenly ordered poufs instead of pears. Not very serious but a bit annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2018
The ordered products meet my expectations. However, I was delivered after the indicated date, and since I absolutely needed my order in the following days (and I had received nothing nor been informed...), I tried to contact Wesco by phone several times without success, which was quite stressful... Finally delivered on time for my events and very happy with my purchases!
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Response from Wesco
Thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The customer service was not carried out according to Wesco's commitments and we apologize for that. We are doing everything we can to ensure this does not happen again and wish you to have good times with your family.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2018
Delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2018
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
The searches are not smooth
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2018
19/20
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Response from Wesco
GOOD
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2018
The photos do not really show the quality of the product
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Response from Wesco
Thank you for this feedback. On each product page of our site, you will find a
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2018
Order delivered a week after the specified date, without any information.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Very good site but the photos are not realistic enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2018
The site is good but there are a few small difficulties in finding items without having the catalog reference.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2018
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
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Response from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
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