Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
You did not take into account our email for a change of delivery address and you are not answering the phone. Regards
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
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Brigitte M.
Rating: 2 out of 5
following a purchase from 28/04/2025
Honestly, I didn't think these animal figurines were made in Portugal, made in China... Very surprised given the price...
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Response from Wesco
Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.
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Yasmine D.
Rating: 2 out of 5
following a purchase from 28/03/2025
My order has still not been delivered. The emails informing me of the delay do not provide any details on the confirmed delivery day or the reasons for the delay. I placed my order on March 29 and it is now May 10.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
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Valerie M.
Rating: 3 out of 5
following a purchase from 24/04/2025
It's a pity that the boards of the furniture are not labeled, to make it easier to find.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Indeed, the boards are not numbered in the assembly instructions because they are easily identifiable by their shapes and holes. We hope that the product will still bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
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Crèche Ellen Key -.
Rating: 2 out of 5
following a purchase from 04/04/2025
Big problem with the delivery. The first part of the packages was left in front of our door without ringing the intercom, one of the boxes was even open; there was no shipping slip. The rest of the boxes arrived later and were thrown over our gate without any warning of course!!!! Even though we were generally satisfied with your products, we hesitate to order from you again due to the delivery issues.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.
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Salah L.
Rating: 3 out of 5
following a purchase from 15/04/2025
The product itself is of good quality, I have nothing to complain about, but I have two issues to report: the first is the extremely long delivery time (a product ordered from China does better in terms of delivery time). The second problem is with the choice of delivery service, there is only one provider to take or leave, and this one is very demanding (the delivery person is not allowed to go up the building's stairs! Given that I work and my wife is at home with a young child, she begged the delivery person to take the package upstairs, and I find that unacceptable!). I kindly ask you to broaden the choice of delivery providers. Thank you. Best regards, Mr. LOUZAZNA.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are pleased that the product met your satisfaction, but we sincerely regret that the delivery did not meet your expectations. After verification, your order was indeed delivered within the timeframes announced in your order confirmation. However, we understand that the wait may have seemed long, and please be assured that our teams are doing everything possible to prepare and ship orders as quickly as possible. By choosing to order on our site, you support the employment of our 250 employees and opt for a delivery with a much lower carbon impact compared to an order shipped from another continent. Finally, according to our general terms and conditions and the usual services of carriers, delivery unfortunately cannot be made upstairs. We thank you in advance for your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Have a nice day.
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Severine C.
Rating: 3 out of 5
following a purchase from 04/04/2025
I am a bit disappointed because you propose a delivery date and do not adhere to it.
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Flavie M.
Rating: 3 out of 5
following a purchase from 14/04/2025
Very disappointed. It is stated on the site that shipping is within 48 hours and delivery in 3 to 5 days. The shipment was made 5 business days after the order. Too long.
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Response from Wesco
Hello and thank you for your feedback regarding your order. After checking, you were delivered within the timeframes announced in your order confirmation (between 23/04 and 25/04). Furthermore, the timeframes mentioned in our general sales conditions are only indicative and depend on various factors such as product availability or the date of order registration. We hope that in light of this information you will trust Wesco again for your future purchases. Have a nice day.
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Oceane D.
Rating: 2 out of 5
following a purchase from 05/04/2025
I was misinformed about the description, I am disappointed with my purchases.
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Mediatheque Georges Brassens -.
Rating: 3 out of 5
following a purchase from 29/03/2025
Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry that the delivery service did not meet your expectations and we sincerely apologize. Your opinion is important and we take it seriously. We have shared it with our logistics department that manages relationships with different carriers. We hope that despite this incident, you will renew your trust in us and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
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Cendrine S.
Rating: 3 out of 5
following a purchase from 08/02/2025
The order delay was a bit long for a changing table (ordered early February delivered early April).
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Aurelie M.
Rating: 3 out of 5
following a purchase from 31/03/2025
Good
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- A.
Rating: 3 out of 5
following a purchase from 17/12/2024
one of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.
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Multi Accueil Du Kreiz Breizh -.
Rating: 3 out of 5
following a purchase from 24/02/2025
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
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Vanessa D.
Rating: 3 out of 5
following a purchase from 14/03/2025
Overall, very satisfied, a few damaged boxes, a little disappointed
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Universcience Eppdcsi -.
Rating: 3 out of 5
following a purchase from 07/03/2025
a great offer but not very effective filters. A top customer service!
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- S.
Rating: 3 out of 5
following a purchase from 09/01/2025
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
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Sandrine W.
Rating: 3 out of 5
following a purchase from 07/03/2025
Easy order and fast delivery.
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Berangere K.
Rating: 2 out of 5
following a purchase from 02/03/2025
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
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Dominique C.
Rating: 3 out of 5
following a purchase from 13/02/2025
WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction and would like to apologize. Your feedback has been forwarded to our logistics department so that it can be communicated to the relevant carrier. As part of our continuous improvement process, we place great importance on customer feedback, which allows us to refine our services. Despite this delivery experience, we hope to have the opportunity to regain your trust and welcome you back to our site during your next visit. Have a nice day.
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Crèche Valentin Et Capucine A.
Rating: 3 out of 5
following a purchase from 20/01/2025
The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review on our site. We completely understand that waiting can be a source of frustration, and we would like to apologize for this inconvenience. Currently, the processing time for customer service requests is about 10 days. Our teams are doing everything possible to reduce this timeframe and respond to your expectations as quickly as possible. Your complaint has been duly noted by our customer service, which is committed to addressing it as soon as possible. We thank you for your patience and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day.
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Amelie B.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very good
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Mam Les P'tits Bouts En Train M.
Rating: 3 out of 5
following a purchase from 13/02/2025
The photos on the site do not show the entirety of the product. No solution provided to our request
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Prisca R.
Rating: 3 out of 5
following a purchase from 14/01/2025
I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience caused and fully understand your dissatisfaction. To remedy this situation, we have forwarded your feedback to our customer service. The refund of the shipping costs will be processed as soon as possible. We hope to have the opportunity to regain your trust by offering you a flawless experience during your next visit to our site. With all our renewed apologies, we wish you an excellent day.
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Myriam B.
Rating: 3 out of 5
following a purchase from 13/02/2025
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
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Véronique H.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
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Marie Laurence Llop A.
Rating: 2 out of 5
following a purchase from 06/02/2025
Delivery problem and product description.
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Soraya D.
Rating: 3 out of 5
following a purchase from 30/01/2025
The answers are not very structured.
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Mairie De Rieux Minervois -.
Rating: 3 out of 5
following a purchase from 03/02/2025
Next time, I will be more attentive.
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Aux Rendez-Vous Des Bout'choux M.
Rating: 2 out of 5
following a purchase from 10/01/2025
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
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Philippe B.
Rating: 3 out of 5
following a purchase from 28/01/2025
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
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Lucie R.
Rating: 3 out of 5
following a purchase from 29/01/2025
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
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Response from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
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Palmer C.
Rating: 2 out of 5
following a purchase from 30/01/2025
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
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Response from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
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Stéphane Hessel -.
Rating: 3 out of 5
following a purchase from 22/01/2025
The container is twice as large as the content. Packaging needs improvement.
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Nicole V.
Rating: 3 out of 5
following a purchase from 25/01/2025
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
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Sandrine C.
Rating: 3 out of 5
following a purchase from 13/01/2025
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
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Karine C.
Rating: 3 out of 5
following a purchase from 07/01/2025
I can no longer order this ball via your website by credit card!
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Response from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.
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Aurélie R.
Rating: 3 out of 5
following a purchase from 19/01/2025
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
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Elisabeth G.
Rating: 2 out of 5
following a purchase from 11/01/2025
Delivery too long Half-open pen box
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Noel V.
Rating: 3 out of 5
following a purchase from 09/01/2025
your site is average on certain items
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Response from Wesco
Hello and thank you for taking the time to share your opinion about our site. We are sorry to hear that it does not fully meet your expectations. To better understand your needs and make the necessary improvements, we remain at your disposal at [email protected]. We will pay attention to your suggestions and comments. We thank you for your understanding and hope to offer you a better user experience in the future. Have a nice day.
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