Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with this product and that the wood split during screwing. We invite you to write to us at [email protected] (specifying your order number and attaching photos of the defective product) so that we can provide you with an appropriate solution. We thank you for your understanding and will do our best to resolve this issue as quickly as possible. Have a nice day.
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Beatrice G.
Rating: 2 out of 5
following a purchase from 05/01/2025
The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that your package arrived late (beyond the initially announced deadline). We understand how frustrating this can be and we apologize for this inconvenience. We hope to have the opportunity to see you again on our site and provide you with an experience that meets your expectations. Have a nice day.
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Myriam L.
Rating: 2 out of 5
following a purchase from 03/01/2025
The item was missing from the package, complaint made to Wesco but no news.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.
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Laëtitia B.
Rating: 3 out of 5
following a purchase from 30/12/2024
The items were not well packaged. The delivery arrived 3 days after the last expected day.
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Response from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We are sincerely sorry to learn that the packaging of the items did not meet your expectations and that the delivery time was not respected. We sincerely apologize for these inconveniences. Your feedback is valuable and will help us improve the quality of our services in the future. We hope to have the opportunity to welcome you back to our site and provide you with a fully satisfactory experience. Have a nice day.
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École Élémentaire Jean Renoir -.
Rating: 2 out of 5
following a purchase from 21/12/2024
Order placed on 21/12/24, to be delivered by 9/01/25 at the latest, still not received on Monday 13/01/25.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. According to our information, your order was delivered on 13/01 at the pickup point. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
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Catherine D.
Rating: 3 out of 5
following a purchase from 01/12/2024
Totally dissatisfied with the delivery times and waiting regarding the colissimo method
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. With all our renewed apologies, we wish you very happy holidays.
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Groupe Scolaire Grand Val - Jean Jacques Rousseau -.
Rating: 3 out of 5
following a purchase from 26/11/2024
3 weeks to be delivered and a part of the order missing at the time of delivery. Fortunately, the return of the missing item was quick.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Happy holidays!
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Denis L.
Rating: 2 out of 5
following a purchase from 30/11/2024
Defective gift, tested 3 days before Christmas.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In the additional information on the product sheet, we clearly specify that it is a non-electrified version. We regret that you missed this information and we hope that the product will still bring you satisfaction. Have a nice day.
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Rpi Lugarde Marchastel St Amandin -.
Rating: 2 out of 5
following a purchase from 06/12/2024
Delivery deadlines are not respected; it was planned to be given today for the school's Christmas, but still in transit, the children were very disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are deeply sorry for the failure to meet the delivery deadline and fully understand your dissatisfaction with this situation. The carrier responsible for delivering your order should contact you during the day to agree on a delivery date. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. For any questions, our customer service remains at your disposal at 05 49 80 01 66. With our renewed apologies, we wish you a very happy end of year celebrations.
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Muriel M.
Rating: 3 out of 5
following a purchase from 28/11/2024
The package arrived open and an inner box very damaged. Fortunately, there was no damage to the merchandise itself.
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Chantal J.
Rating: 3 out of 5
following a purchase from 13/10/2024
Disappointed by the delivery of the last item which was thrown over the gate before my arrival. Moreover, the item was incomplete.
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Lucie F.
Rating: 3 out of 5
following a purchase from 30/11/2024
Satisfied but delivery deadlines not respected. Which I think is independent of your services.
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Aurélie V.
Rating: 2 out of 5
following a purchase from 31/10/2024
I am very disappointed, but this is more about the delivery. Being a professional in early childhood, I confidently turned to Wesco for the purchase of a table for the children I care for. So already a very long delivery time, a month (for a table in stock) and then a week delay on the date that was initially indicated to me. And the big surprise, already a very unpleasant delivery person, a box that was open and in very poor condition and especially no legs for the table!!! I had to contact Wesco several times to finally be informed that I would be delivered the missing legs but not before mid-January! So another month and a half later than the top... That said, the top seems to be in good condition and of good quality.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Chantal B.
Rating: 2 out of 5
following a purchase from 03/12/2024
Nothing to say about the delivery
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Sandra R.
Rating: 2 out of 5
following a purchase from 01/12/2024
I really like Wesco products but I am disappointed with my last order. Indeed, I did not receive one of the ordered products and my daughter will not have it for Christmas. No solution was proposed before this date.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for this order preparation error. Our customer service has processed your request and is proceeding with the reshipment of the missing product. We hope you will give us a second chance to make a better impression by visiting our site again soon. Have a nice day.
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Marjorie B.
Rating: 3 out of 5
following a purchase from 24/11/2024
The products are very good. However, the preparation was very long (8 working days and not 48 hours as indicated on the site) and delivery was very slow (4 days). And no information was available on the site. Moreover, the package arrived open with slightly damaged item packaging.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation rhythm. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Sandrine H.
Rating: 2 out of 5
following a purchase from 23/11/2024
Long delivery and disappointed with the quality of the bibs ordered despite a high price. As a professional in early childhood, I thought I would find better quality on the site. Not sure about placing a new order.
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Kine Sarthe Prévention C.
Rating: 3 out of 5
following a purchase from 22/11/2024
Delivery did not correspond to the initially announced date. Product delivered 4 days later.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Delphine D.
Rating: 3 out of 5
following a purchase from 30/11/2024
Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We reiterate our apologies for not meeting the delivery deadline. However, we are pleased to read that the solution provided by our customer service has satisfied you. We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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- E.
Rating: 3 out of 5
following a purchase from 15/11/2024
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
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Prima -.
Rating: 2 out of 5
following a purchase from 18/10/2024
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Romain P.
Rating: 3 out of 5
following a purchase from 15/11/2024
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Agnès D.
Rating: 3 out of 5
following a purchase from 18/11/2024
Long delivery
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Cabinet C.
Rating: 3 out of 5
following a purchase from 09/11/2024
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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Severine B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
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École Maternelle Le Mont Coeur -.
Rating: 2 out of 5
following a purchase from 18/11/2024
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
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Ville De Cherbourg En Cotentin -.
Rating: 3 out of 5
following a purchase from 08/11/2024
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
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Centre De Loisirs -.
Rating: 2 out of 5
following a purchase from 08/10/2024
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Anne-Sophie P.
Rating: 3 out of 5
following a purchase from 07/11/2024
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.
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Christine L.
Rating: 2 out of 5
following a purchase from 03/11/2024
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
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Sophie M.
Rating: 3 out of 5
following a purchase from 01/11/2024
Bib with pulled threads. Send complaint email. No return.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Corinne H.
Rating: 2 out of 5
following a purchase from 05/11/2024
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
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Marie José B.
Rating: 2 out of 5
following a purchase from 05/11/2024
I bought these diapers because I was told that the T6 cheeks were no longer sold
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Lydie F.
Rating: 3 out of 5
following a purchase from 31/10/2024
Delivery was very late, photo gives the impression of larger objects than reality
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Stephanie H.
Rating: 3 out of 5
following a purchase from 02/11/2024
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
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La Voie Lactée L.
Rating: 3 out of 5
following a purchase from 14/10/2024
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
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Rpe Léo Lagrange Centre Est M.
Rating: 3 out of 5
following a purchase from 04/10/2024
Good products, friendly customer service staff, but shipping times are way, way too long!!!
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Laetitia D.
Rating: 3 out of 5
following a purchase from 08/10/2024
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
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- M.
Rating: 3 out of 5
following a purchase from 11/10/2024
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
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Karen R.
Rating: 3 out of 5
following a purchase from 11/10/2024
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
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