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A
Rating: 2 out of 5
Terrible material and the elastics are way too thin, in 2 minutes the assistants will break them.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
Error in the order, I made a complaint but no news.
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Response from Wesco
Hello and thank you for alerting us this way. Your complaint has been duly noted by our After Sales Service. However, due to the summer holiday period, it has not been processed at this time. Please believe that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on our site wesco.fr.
M
Rating: 2 out of 5
Several palettes of gouache arrived broken. And we have no feedback from customer service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the issue encountered and we apologize for the delay in response from our customer service. Despite all the care we take in preparing our orders, it can happen that they are mishandled during transport. Our customer service responded to you today and has taken the necessary steps to send you new compliant palettes of gouache. Despite the problem with this order, we hope to have the opportunity to see you again soon on our site. Have a nice day.
L
Rating: 3 out of 5
NOT SATISFIED WITH THE QUALITY OF PACKAGING AT DELIVERY REGARDING FURNITURE AND RATHER LONG DELIVERY TIME..
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C
Rating: 3 out of 5
No issues with product quality, however, customer service takes several days to respond. My order arrived much later than expected.
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Response from Wesco
Hello and thank you for sharing your feedback. We are sincerely sorry for the delivery delay of your order and we apologize. We fully understand that this delay can be frustrating. As soon as we became aware of the delivery delay of your order, we immediately informed you by email. Our teams strive every day to provide a reliable and fast service to minimize delays. We are glad that the products meet your satisfaction and hope that despite this inconvenience, you will continue to trust us. Hoping to see you soon on wesco.fr, we wish you a great day.
C
Rating: 2 out of 5
Impossible to get a response to my request for return and exchange of a product ordered that does not work
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the response time. Our customer service has taken the necessary steps to address your complaint. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.
M
Rating: 2 out of 5
Very disappointed, I ordered chalk (among other things) that arrived broken and in pieces. Coincidentally, we cannot make a complaint for this item (well, that would be too easy!).
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that the chalk was damaged during transport despite the care taken during the preparation of our orders. In order to provide you with a solution, we invite you to send us a complaint by email at [email protected] (including a photo of the concerned product). We hope to have the pleasure of welcoming you back to our site soon. Have a nice day.
R
Rating: 3 out of 5
Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.
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L
Rating: 3 out of 5
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
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C
Rating: 2 out of 5
Ordering via the site is not very practical.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read that you encountered difficulties in placing your order. We remind you that our customer service is at your disposal to assist you at any time (https://www.wesco.fr/services-client.html). Do not hesitate to contact us during your next visit to our site. We look forward to seeing you again soon, and we wish you a very nice day.
E
Rating: 2 out of 5
The wooden discs are of at least two colors, there are several stains on some discs. Having seen this product elsewhere, I am very disappointed. I don't see how with acrylic paint, we will make this gift pretty. Moreover, the discs are of any size.
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A
Rating: 3 out of 5
Top quality. Fast delivery
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N
Rating: 2 out of 5
Product error. The chair delivered is not the one ordered. I find it complicated to contact customer service.
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Response from Wesco
Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.
C
Rating: 2 out of 5
Packaging with a simple plastic bag, so some modules arrived dirty, others damaged! Moreover, there was an error with one of the ordered products, I did not receive the correct one. Bad experience!
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D
Rating: 3 out of 5
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
M
Rating: 2 out of 5
Knowing the products already, they will surely be very good, but I still need to receive them!! Their delivery service is very poor with very bad reviews online. And their customer service is unreachable...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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N
Rating: 2 out of 5
I did not receive the easel
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Response from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your complaint and is taking the necessary steps to resend the missing product to you. We sincerely apologize for this inconvenience. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
P
Rating: 3 out of 5
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
Good but some issues with delivery
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C
Rating: 3 out of 5
Fast shipping but no feedback on a reception issue...
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C
Rating: 3 out of 5
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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E
Rating: 3 out of 5
complicated for validation by municipal purchase order. I ended up sending the order by email
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C
Rating: 3 out of 5
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
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Response from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
C
Rating: 3 out of 5
A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.
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M
Rating: 2 out of 5
For now, I am not satisfied. I ordered 2 scooters and received 2 balance bikes. I made a complaint on Monday, April 29. I am awaiting a response soon. Best regards
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Response from Wesco
Hello and thank you for bringing this situation to our attention. We are sorry for this order preparation error and we sincerely apologize. Our customer service has received your complaint and will process it in the coming days. Given the public holidays that have occurred at the beginning of May, our response times are slightly affected. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. We hope that you will not stop at this unfortunate shopping experience and that you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
N
Rating: 3 out of 5
I had to call to get news about our order that was not arriving
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We apologize for the delivery delay which took longer than initially announced. Your order contained a temporarily out-of-stock product. This product was shipped to you as soon as it was restocked. We hope you won't stop at this single experience and that you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
S
Rating: 2 out of 5
Quality price not correct, not very practical and many other things, no I do not recommend
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S
Rating: 2 out of 5
Hello, how can I say that I am disappointed with Wesco known in the field of early childhood I bought a changing table with stairs from you. First, I find that it is not very well made. The stairs are too close together, making it difficult to position correctly to take care of the child, after mounting it, I saw that there was a loss at the back, the quality of the furniture for the little that we put a screw it cracks. Anyway, for the price I don't find it great, I had an IKEA changing table for 15 years. It's because I'm getting older that I found it practical to have stairs for the children, otherwise I would have stayed with my furniture, there is nothing mean in what I told you, but simply my feeling to help you improve, because working with children all the time, your material, especially regarding the changing table with stairs is not really suitable. Best regards, Mrs. Vannieuwenhove
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R
Rating: 3 out of 5
Fast order
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C
Rating: 3 out of 5
Moderately satisfied
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-
Rating: 2 out of 5
Too many disappointments with these last orders.
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R
Rating: 3 out of 5
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
A
Rating: 2 out of 5
Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2
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N
Rating: 2 out of 5
Fast but misleading about the color
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I
Rating: 3 out of 5
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
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Response from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
M
Rating: 3 out of 5
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
F
Rating: 3 out of 5
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
E
Rating: 3 out of 5
I am still waiting for a response from customer service regarding the receipt of a broken toy
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Response from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
A
Rating: 3 out of 5
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.