Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Delivery in poor condition, customer service has still not contacted me after 6 days.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
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Jacques B.
Rating: 3 out of 5
following a purchase from 28/02/2024
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
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Christophe N.
Rating: 3 out of 5
following a purchase from 26/02/2024
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
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Nathalie C.
Rating: 3 out of 5
following a purchase from 06/02/2024
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
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Pascaline F.
Rating: 3 out of 5
following a purchase from 01/02/2024
Good
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Ludivine L.
Rating: 2 out of 5
following a purchase from 27/11/2023
Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed
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Micro-Crèche L Arbre À Papillons -.
Rating: 2 out of 5
following a purchase from 19/01/2024
Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.
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Lucie R.
Rating: 3 out of 5
following a purchase from 30/01/2024
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
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Maurice L.
Rating: 2 out of 5
following a purchase from 08/01/2024
The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.
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Laep -.
Rating: 3 out of 5
following a purchase from 24/11/2023
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
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Response from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.
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Ville De Montpellier -.
Rating: 3 out of 5
following a purchase from 15/12/2023
Major delivery issues: orders delivered in duplicates or even triples for many orders.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. You placed orders by phone and online, which explains why your orders were shipped multiple times. Our customer service has contacted you to remedy the situation. We hope your future orders will go more smoothly and that they will meet your satisfaction upon receipt. We thank you for your loyalty and wish you a very good day.
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Vincent G.
Rating: 3 out of 5
following a purchase from 07/01/2024
No response from customer service regarding a wrong item.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. As we specify in the product designation, it is indeed an empty bottle. We regret that you missed this information during your order. Our service has acknowledged your complaint and will propose a solution. Despite this disappointing shopping experience, we hope you will visit us again soon on our site. Have a nice day.
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G.h Crèches -.
Rating: 3 out of 5
following a purchase from 04/01/2024
Website not very flexible, especially for the billing part: only one email address available, invoices not directly available online.
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Response from Wesco
Hello and thank you for sharing your point of view regarding the use of our site. As we specify in our FAQ (https://www.wesco.fr/faq.html#commande), you have the option to submit your order to a third party on the billing page. This is the case, for example, if you are a daycare or a school and the order needs to be paid by your city's municipality. Finally, you have the option to directly request your invoice online from the 'my orders' section in your customer area. We hope that these elements will help you better use our site in the future and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Association L.
Rating: 3 out of 5
following a purchase from 23/11/2023
I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.
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Helder D.
Rating: 3 out of 5
following a purchase from 15/11/2023
I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.
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Au Pays Des Merveilles -.
Rating: 3 out of 5
following a purchase from 12/12/2023
...??
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Stéphanie G.
Rating: 2 out of 5
following a purchase from 10/12/2023
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
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Natacha D.
Rating: 3 out of 5
following a purchase from 29/11/2023
I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.
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Response from Wesco
Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.
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Leonie G.
Rating: 3 out of 5
following a purchase from 12/12/2023
Smaller than it seems
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.
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Jean-Philippe B.
Rating: 3 out of 5
following a purchase from 30/10/2023
Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.
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Xavier D.
Rating: 3 out of 5
following a purchase from 09/12/2023
Few embossed cards
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Jean Philippe H.
Rating: 3 out of 5
following a purchase from 30/11/2023
Store that I recommend
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Karine M.
Rating: 3 out of 5
following a purchase from 04/12/2023
I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.
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Response from Wesco
Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.
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Les Petits Galopins M.
Rating: 2 out of 5
following a purchase from 22/11/2023
Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.
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Response from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.
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Agnes B.
Rating: 3 out of 5
following a purchase from 13/11/2023
Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.
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Julie G.
Rating: 3 out of 5
following a purchase from 16/11/2023
I am not a fan, not very practical!
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Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.
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Celine H.
Rating: 3 out of 5
following a purchase from 21/11/2023
I am missing an item from my order. I made a complaint and I have not received any news to date.
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Response from Wesco
Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
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Response from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2023
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
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Response from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
It's a shame that not all products from the order arrive at the same time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2023
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2023
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/10/2023
A site that is not practical and very complicated for returns!
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Response from Wesco
Hello and thank you for taking the time to share your point of view with us. Our web team works with a continuous improvement mindset to make the experience on our site as smooth as possible. In order to better satisfy our customers, we are open to all suggestions and invite you to write to us at [email protected]. Regarding our return policy, it is explained in our terms and conditions. We remain available at [email protected] if you encounter a problem with a product ordered. We hope you will visit us again soon at wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2023
very long delivery times (several weeks) and 1 item: delivery postponed... then a call to confirm the delivery day but not the time: a range between 8 am and 6 pm I am told. Bravo!!! You have to take a day off to receive the item....
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2023
Impossible to search for an item in the search bar. I always have to go through reference
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2023
Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2023
Disappointment regarding the delivery. To date, the horse has been delivered but not the cover
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