Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We reiterate our apologies for not meeting the delivery deadline. However, we are pleased to read that the solution provided by our customer service has satisfied you. We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Zacharie B.
Rating: 4 out of 5
following a purchase from 22/11/2024
Careful delivery but a bit slow... I still recommend it!
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- E.
Rating: 3 out of 5
following a purchase from 15/11/2024
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
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Lehmann D.
Rating: 4 out of 5
following a purchase from 20/11/2024
Easy navigation, delivery times a bit long!
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Romain P.
Rating: 3 out of 5
following a purchase from 15/11/2024
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Agnès D.
Rating: 3 out of 5
following a purchase from 18/11/2024
Long delivery
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Multi Accueil La Ribambelle -.
Rating: 4 out of 5
following a purchase from 25/10/2024
Delivery errors. And a delivery slip from another nursery in the package, I had to be put in phone contact with the other nursery
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Cabinet C.
Rating: 3 out of 5
following a purchase from 09/11/2024
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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Severine B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
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Ville De Cherbourg En Cotentin -.
Rating: 3 out of 5
following a purchase from 08/11/2024
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
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Anne-Sophie P.
Rating: 3 out of 5
following a purchase from 07/11/2024
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.
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Marie A.
Rating: 4 out of 5
following a purchase from 07/11/2024
TOP QUALITY PRODUCT. Easy access and ordering on the site with your account. Quick contact with customer service by email. TOO BAD YOU NEED THE SHIPPING EMAIL OF THE PRODUCT TO ACCESS THE PACKAGE TRACKING.
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Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. You can track your order in several ways: - from the order confirmation email by clicking on "track my package" - directly from our site: https://www.wesco.fr/tracking/ - from your personal space, in the "my orders" section. See you soon on our site, Have a nice day.
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Sophie M.
Rating: 3 out of 5
following a purchase from 01/11/2024
Bib with pulled threads. Send complaint email. No return.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Prevoteau K.
Rating: 4 out of 5
following a purchase from 24/10/2024
Received very quickly
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Lydie F.
Rating: 3 out of 5
following a purchase from 31/10/2024
Delivery was very late, photo gives the impression of larger objects than reality
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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Stephanie H.
Rating: 3 out of 5
following a purchase from 02/11/2024
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
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Hacina J.
Rating: 4 out of 5
following a purchase from 31/10/2024
Products available and delivered quite quickly
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La Voie Lactée L.
Rating: 3 out of 5
following a purchase from 14/10/2024
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
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Christelle G.
Rating: 4 out of 5
following a purchase from 24/10/2024
not easy to navigate from one page to another
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#Nom? R.
Rating: 4 out of 5
following a purchase from 29/10/2024
simple and efficient, quote done in one click, quick order (much simpler than the administrative burdens of local authorities to place an order)
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Emie P.
Rating: 4 out of 5
following a purchase from 16/09/2024
Not enough information about the shipment and delays.
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Rpe Léo Lagrange Centre Est M.
Rating: 3 out of 5
following a purchase from 04/10/2024
Good products, friendly customer service staff, but shipping times are way, way too long!!!
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Circonscription D'action Sociale -.
Rating: 4 out of 5
following a purchase from 10/10/2024
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
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Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Caroline G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Site a bit slow
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Laëtitia B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
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Laetitia D.
Rating: 3 out of 5
following a purchase from 08/10/2024
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
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Léa P.
Rating: 4 out of 5
following a purchase from 15/10/2024
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
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Multi Accueil Nouvelle Vague M.
Rating: 4 out of 5
following a purchase from 26/09/2024
Order delivered quickly, no issues.
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Joseph D.
Rating: 4 out of 5
following a purchase from 20/10/2024
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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- M.
Rating: 3 out of 5
following a purchase from 11/10/2024
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
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Karen R.
Rating: 3 out of 5
following a purchase from 11/10/2024
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
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Sandrine N.
Rating: 4 out of 5
following a purchase from 03/10/2024
Nothing to report. Positive review.
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Micro-Crèche Marie-Ange -.
Rating: 3 out of 5
following a purchase from 11/09/2024
Disappointed by some items given their price, I expected better quality.
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Virginie B.
Rating: 3 out of 5
following a purchase from 30/08/2024
Delivery times not respected
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Thibaud T.
Rating: 4 out of 5
following a purchase from 08/10/2024
Simple and effective
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Ludivine G.
Rating: 4 out of 5
following a purchase from 16/10/2024
Many product references that seem to be of good quality.
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Marie T.
Rating: 4 out of 5
following a purchase from 16/10/2024
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
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Ludothèque Eedf -.
Rating: 4 out of 5
following a purchase from 17/10/2024
No issues, order received on time, material as described.
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Mairie De Paris -.
Rating: 3 out of 5
following a purchase from 08/10/2024
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
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Sandra C.
Rating: 4 out of 5
following a purchase from 13/10/2024
Highlighted product, smooth navigation
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