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S
Rating: 4 out of 5
Highlighted product, smooth navigation
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
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Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
O
Rating: 4 out of 5
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
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A
Rating: 3 out of 5
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
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C
Rating: 4 out of 5
Very good for the little ones, they can easily take them.
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M
Rating: 4 out of 5
Nothing to report, very good service, fast
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S
Rating: 3 out of 5
Super compliant with the photos... fast delivery I recommend 100000 percent
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M
Rating: 3 out of 5
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
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C
Rating: 3 out of 5
Order placed in July, toy received at the beginning of October, 1 item no longer available
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C
Rating: 4 out of 5
clear site, quick order
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Rating: 3 out of 5
bad delivery location
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E
Rating: 4 out of 5
Reliable site recognized for its quality among small businesses. Not always easy to navigate in searches.
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M
Rating: 4 out of 5
Searching is easy but the catalog is not superfluous
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S
Rating: 3 out of 5
Satisfaction level not very high since the material is not of good quality
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E
Rating: 4 out of 5
Perfect tracking and delivery
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R
Rating: 3 out of 5
Satisfied overall except for the liquid gouache
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P
Rating: 3 out of 5
Defective zipper closure of the replacement cover
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Response from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
C
Rating: 4 out of 5
Correct overall,
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M
Rating: 4 out of 5
Fluid and clear site
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I
Rating: 4 out of 5
Good.
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M
Rating: 4 out of 5
Order received in several parts, but in accordance with the order.
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O
Rating: 4 out of 5
The site is quite simple to use, you can find everything you want and more. There is a wide choice in terms of materials or toys, accessories, etc. It's just a shame that the prices are so high because we can't afford to buy everything we need or want for work (childcare assistant) all at once but in several times.
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M
Rating: 4 out of 5
Overall smooth navigation. Delivery a bit long.
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F
Rating: 3 out of 5
The edges are quite high, but the underside is already a bit damaged.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
C
Rating: 4 out of 5
Delivery was okay and fast. WESCO items remain expensive and not affordable for everyone.
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M
Rating: 3 out of 5
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
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Response from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
C
Rating: 3 out of 5
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
B
Rating: 4 out of 5
Fast order and delivery.
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C
Rating: 4 out of 5
The ordered items are very good. The delivery went well except that there was a one-day delay and I was not informed. I had to call myself to find out what was happening.
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C
Rating: 4 out of 5
Fast delivery, products matching the description; however, a lot of cardboard was used for this order even though we recycle.
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A
Rating: 3 out of 5
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
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H
Rating: 4 out of 5
The site is easy to use; however, some age criteria are not always taken into account.
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F
Rating: 3 out of 5
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
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M
Rating: 4 out of 5
Quality product, a safe bet
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C
Rating: 4 out of 5
In general, these are good products, sturdy, secure, and suitable
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J
Rating: 4 out of 5
Very good site
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E
Rating: 3 out of 5
The packages arrived in two shipments. The recipient's name was not noted.
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E
Rating: 4 out of 5
Quite simple
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N
Rating: 3 out of 5
Carrier needs to be reviewed. Major dysfunction during delivery.
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M
Rating: 3 out of 5
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.