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C
Rating: 4 out of 5
Very good.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
Very good product, very robust, true to the description, fast delivery, nothing to say.
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V
Rating: 4 out of 5
Quite fast. Good.
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E
Rating: 4 out of 5
Hello, Delivery by post, perfect, but after unpacking... not great.
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M
Rating: 4 out of 5
A small downside on the delivery because the last order was delivered to Mrs. Lemaire's mailbox, who had moved 3 days before. We could not retrieve our order until 10 days later. Our delivery address is correctly at the mailbox 'Familles rurales'. Thank you.
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M
Rating: 4 out of 5
Everything is OK.
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R
Rating: 3 out of 5
Hello, The site is great, the speed of quotes is also good, and the products are of quality. However, deliveries need to be reviewed, as the tracking showed that the packages were delivered on an inaccurate date and time because they arrived the next day, and a signature was provided that is neither mine nor that of the community. I am waiting for a missing package, which I have no doubt will arrive soon. I have great confidence in your site and have never been disappointed. Best regards.
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L
Rating: 3 out of 5
We were given a delivery date that could not be respected. Our structure only opens 2 days a week (Wednesday and Saturday). This forced us to leave a note for the delivery person to leave the package in a lobby because we could not be present every day, at all times as we are just volunteers. The handle of a game box is damaged.
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S
Rating: 4 out of 5
Light and very practical
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F
Rating: 4 out of 5
good
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N
Rating: 4 out of 5
Very good, quality products but a bit long delivery time for this order (even if it ultimately arrived earlier than expected) because the product was not available. Moreover, I was not notified of the delivery, fortunately I was present...
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C
Rating: 4 out of 5
.....
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
A
Rating: 3 out of 5
Top quality. Fast delivery
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J
Rating: 4 out of 5
Ps always found the products with the search or the category!
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L
Rating: 4 out of 5
Good
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D
Rating: 3 out of 5
Some games are expensive and of mediocre quality
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Response from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That is why all our products meet current standards and are checked by our quality service before being referenced on our site. In case of customer return following the purchase of a product, we obviously carry out a quality control directly in our stock and we take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen to you so please write to us at [email protected]. Moreover, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Likewise, by prioritizing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants who practice particularly aggressive pricing. We hope that in light of these elements you will be able to measure the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to see us soon on our site. Have a nice day.
C
Rating: 4 out of 5
Very good delivery times
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H
Rating: 4 out of 5
The material is good, of good quality
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C
Rating: 4 out of 5
Some problems at the time of validation. Order multiplied by mistake.
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S
Rating: 4 out of 5
Order received quickly
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E
Rating: 3 out of 5
Some issues with the delivery which was announced for a certain date and we were delivered 3 weeks later without even being notified. We made several calls but no clear answers were given, and no precise dates could be communicated to us. In the end, we were given a date and ultimately we were delivered the next day without being informed once again. Additionally, we received the first part of the order which had to be returned because it was damaged during transport, and to this day we still have no news about it. Very poor communication between customer service and the delivery service. Otherwise, apart from that, the received products are compliant. The assembly instructions for the furniture are just very poorly detailed and not easy to understand for novices in the field.
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P
Rating: 4 out of 5
Professional material but some equivalent products are cheaper elsewhere.
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P
Rating: 3 out of 5
The delivery with GLS went very badly; late order; address problem that could only be resolved 48 hours after my call; ultimately a delivery thrown over a fence with the delivery person's signature instead of mine. Wesco should really change delivery companies to maintain its credibility with its customers.
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Response from Wesco
Hello and thank you for sharing your feedback so that we can take the necessary measures with the concerned carrier. We sincerely apologize and understand your dissatisfaction. We hope the products meet your expectations and that you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
P
Rating: 4 out of 5
Products conforming and fast delivery
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S
Rating: 4 out of 5
Very good quality products but a bit expensive for individuals (I am a childminder).
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E
Rating: 3 out of 5
Good but some issues with delivery
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F
Rating: 4 out of 5
Very good quality
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C
Rating: 3 out of 5
Fast shipping but no feedback on a reception issue...
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M
Rating: 4 out of 5
Good
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C
Rating: 3 out of 5
Packaging was poorly done. Items inside the box were not secured. Result: a box of 50 small gel tubes was torn open, tubes scattered with some missing their caps. This is the first time I received a Wesco package like this!
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C
Rating: 4 out of 5
Delivery to the wrong place
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M
Rating: 4 out of 5
Review given below
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C
Rating: 4 out of 5
very satisfactory service from order to customer relationship. However, deplorable service from the delivery provider (chrono post)
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E
Rating: 3 out of 5
complicated for validation by municipal purchase order. I ended up sending the order by email
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S
Rating: 4 out of 5
I ordered a sandbox whose delivery was postponed several times. Fortunately, I was checking the site because I never received an email saying that the availability of the item was postponed to a later date. That's just the hitch
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F
Rating: 4 out of 5
Delivery by GLS on a Wednesday when school was closed. Package handed to 'a neighbor'... He only showed up more than eight days later, which forced us to make an unnecessary complaint in the end...
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C
Rating: 4 out of 5
It was not easy to know exactly when the furniture would be delivered but everything went well
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C
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Nothing to complain about
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P
Rating: 4 out of 5
Hello. Order received on time. They give a time frame and I received it on the first day. Thank you for your seriousness. Package impeccable. Keep it up. Best regards.
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