Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
We regret that there is no customer service for the ball pits. Impossible to change the damaged inflatable ring, impossible to have it repaired by your services.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback. Indeed, the ball pit in question is no longer part of our product offering. It is a reference dating back to 2016 which has since undergone improvements and we are no longer able to provide spare parts for this specific reference. We are sorry for the inconvenience caused and assure you that if we could have provided you with a replacement solution, we would have done so without hesitation. Have a nice day.
I
Isattu B.
Rating: 4 out of 5
following a purchase from 10/05/2024
The price is excessive...
Translated reviews
C
Claire A.
Rating: 3 out of 5
following a purchase from 06/05/2024
A bit mixed. It does the job but for how long? I imagined the products to be sturdier to withstand children's imagination.
Translated reviews
P
Pipelette Et Polisson -.
Rating: 4 out of 5
following a purchase from 12/04/2024
....
Translated reviews
Response from Wesco
Hello, your comment does not provide any indication of your shopping experience and therefore cannot be published. Thank you for your understanding. Have a nice day.
L
Les Lutins B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Fast delivery, good products,
Translated reviews
É
Éric D.
Rating: 4 out of 5
following a purchase from 28/04/2024
easy-to-use site, fast delivery. As for the sound animal lotto, it should be specified that a QR code is required!!!
Translated reviews
E
Emmanuelle H.
Rating: 4 out of 5
following a purchase from 29/04/2024
Happy that there are regular promotions
Translated reviews
D
Deroy N.
Rating: 4 out of 5
following a purchase from 18/04/2024
Very good site
Translated reviews
M
Marion B.
Rating: 4 out of 5
following a purchase from 13/04/2024
Fast delivery. However, the ordered product is of poor quality. The chewable pendant crumbles after 2 weeks of use. It's shameful.
Translated reviews
K
Kelly G.
Rating: 4 out of 5
following a purchase from 20/04/2024
Very good
Translated reviews
A
Anne-Marie A.
Rating: 4 out of 5
following a purchase from 08/04/2024
N/A
Translated reviews
M
Mam T.
Rating: 4 out of 5
following a purchase from 05/04/2024
Following a delivery error, the after-sales service did not help us at all, we had to contact the carrier ourselves. Package lost on the dock, as of now there is still one item missing that wesco claims to have delivered. But this is not at all in our possession.
Translated reviews
D
Dominique C.
Rating: 4 out of 5
following a purchase from 17/04/2024
Hello, nice site, fast delivery, the paper is beautiful with nice colors, I could have given 5 stars but the packaging was completely torn, the paper was loose and some sheets were wrinkled, too bad. I would still recommend as soon as I need it. Thank you
Translated reviews
N
Nathalie Sandra D.
Rating: 3 out of 5
following a purchase from 14/03/2024
I had to call to get news about our order that was not arriving
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We apologize for the delivery delay which took longer than initially announced. Your order contained a temporarily out-of-stock product. This product was shipped to you as soon as it was restocked. We hope you won't stop at this single experience and that you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
E
Elisabeth H.
Rating: 4 out of 5
following a purchase from 17/04/2024
Easy to order, wide selection, fast delivery.
Translated reviews
N
Neige R.
Rating: 4 out of 5
following a purchase from 23/03/2024
Great choice of quality products - but beware, returns are at your expense!
Translated reviews
C
Centre Social Et Culturel R4 -.
Rating: 4 out of 5
following a purchase from 11/04/2024
Hello, the material is good, however, the delivery took place before the opening at 2 PM and the delivery person left the packages in the street.
Translated reviews
A
Armelle D.
Rating: 4 out of 5
following a purchase from 19/02/2024
Easy to use
Translated reviews
R
Racima B.
Rating: 3 out of 5
following a purchase from 09/04/2024
Fast order
Translated reviews
C
Christine B.
Rating: 4 out of 5
following a purchase from 11/03/2024
Perfect overall
Translated reviews
R
Regine F.
Rating: 4 out of 5
following a purchase from 12/04/2024
Site a bit messy.
Translated reviews
Response from Wesco
Hello and thank you for your feedback regarding your experience using our site. In order to help our teams improve navigation, could you tell us which aspect you encountered difficulty with?
C
Corinne M.
Rating: 3 out of 5
following a purchase from 04/04/2024
Moderately satisfied
Translated reviews
J
Jacquot Lucie R.
Rating: 4 out of 5
following a purchase from 05/03/2024
Recommended site for early childhood. Quality is very often there.
Translated reviews
N
Nathalie L.
Rating: 4 out of 5
following a purchase from 10/03/2024
Very fast and the item well protected.
Translated reviews
A
Audrey D.
Rating: 4 out of 5
following a purchase from 09/04/2024
First order, easy navigation, fast delivery.
Translated reviews
K
Karine E.
Rating: 4 out of 5
following a purchase from 28/03/2024
Delivery was scheduled for a day when I was not available. It was specified on the order, I had to call to reschedule.
Translated reviews
H
Hélène Z.
Rating: 4 out of 5
following a purchase from 05/04/2024
Quality items, well packaged, well-constructed site. Thank you Wesco. Mediocre delivery from DHL with tracking information not provided in 3 steps.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your trust and loyalty to Wesco. We are particularly pleased to read your satisfaction regarding the quality of our products and our site. This values the work and commitment of our teams on a daily basis. However, we regret that the delivery tarnished this very positive feedback. We will forward your delivery experience to the logistics service, which will take the necessary steps with the concerned carrier to clarify any potential technical issues with the tracking of packages. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
V
Ville De Soissons -.
Rating: 4 out of 5
following a purchase from 29/03/2024
Nothing to report from a particular perspective.
Translated reviews
J
Jessica L.
Rating: 4 out of 5
following a purchase from 02/02/2024
Navigation on the site is not always easy, I had to call.
Translated reviews
A
Aida B.
Rating: 4 out of 5
following a purchase from 25/03/2024
The delivery took place earlier than I had requested, as I was away from home. Fortunately, the delivery person came back when I returned, as I would not have been able to pick it up at the agency.
Translated reviews
L
Les Marmotins -.
Rating: 4 out of 5
following a purchase from 13/03/2024
not always very intuitive. did not work several times.
Translated reviews
Response from Wesco
Hello and thank you for this feedback. To improve our services, could you tell us what aspect you encountered a blockage? Thank you in advance.
A
Appoline L.
Rating: 4 out of 5
following a purchase from 01/04/2024
simple and readable
Translated reviews
B
Baby Eveil Jacou -.
Rating: 4 out of 5
following a purchase from 21/03/2024
Variety of choices and quality products, it's a shame that the price is high regardless of the item, which significantly impacts the budget of nurseries, limiting the possibility of buying few items due to high prices. Otherwise, top quality!
Translated reviews
B
Bpc Albertville -.
Rating: 4 out of 5
following a purchase from 21/03/2024
FAST
Translated reviews
R
Roseline M.
Rating: 3 out of 5
following a purchase from 08/03/2024
Not satisfied with the delivery which was not made to my home as requested at the time of order. People were present at home on the day. They had to go to the post office. For me, this is unacceptable. I have already done this on your site without any problem!!!!
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read your review and regret that the delivery service was a source of disappointment. Our logistics service will pass the information to the concerned carrier to ensure that future deliveries meet the contractual provisions. This situation remains independent of our will, and it is difficult for us to identify retrospectively the circumstances under which the delivery person presented themselves at your home. We still hope that you will remain loyal to us by visiting our site again soon. Have a nice day.
L
La Maison Des Petits Pas D.
Rating: 4 out of 5
following a purchase from 03/03/2024
All operations went smoothly. Choice of catalog, ordering, delivery, customer service contact. It's a shame that discounts are not applied over time with orders; loyalty is not rewarded.
Translated reviews
A
Andreea C.
Rating: 4 out of 5
following a purchase from 20/03/2024
Free delivery faster than expected, so very good
Translated reviews
M
Mairie De Sully-Sur-Loire -.
Rating: 4 out of 5
following a purchase from 22/03/2024
Practical
Translated reviews
I
Isabelle D.
Rating: 3 out of 5
following a purchase from 23/03/2024
Good Wesco product but big delivery problem!! Exorbitant price for a poor service
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback despite your completely legitimate dissatisfaction in this case. We sincerely apologize as the chosen delivery method did not live up to its promises. This situation should not have occurred, so we are informing our logistics service to ensure that the necessary actions are taken with the carrier in question. Meanwhile, our customer service will get back in touch with you to offer a refund of the shipping costs. This delivery problem is independent of our will as it is related to the carrier's commitments that were not respected. Thus, we hope to count on your understanding towards us. We look forward to seeing you again soon on wesco.fr, and we wish you a very nice day.
M
Mac Les Lutins -.
Rating: 4 out of 5
following a purchase from 20/03/2024
Correct order and conforms to the description
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 