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F
Rating: 4 out of 5
Careful shipping
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Order conforms to my expectations.
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Rating: 4 out of 5
It is a pity that the delivery company left the package in front of the door. Fortunately, we found it the next day, but it could have been stolen.
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M
Rating: 3 out of 5
Some items are missing in one of the articles. I have had to call customer service for various reasons for several orders. I think the quality is no longer the same as before on some items... too bad.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for the problem encountered, our customer service has taken your complaint into account and is doing what is necessary to resend the missing parts to you. We regret that your trust in Wesco is diminishing with each order and we want to reassure you about our quality and safety standards, which we remain uncompromising on. We sincerely apologize again and hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
C
Rating: 4 out of 5
Very good materials, fast delivery. Just the sensory tiles are really small despite the measurements, the photo is not representative.
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F
Rating: 3 out of 5
I am waiting for a response regarding my order. I have an item that does not match my order and I would like an exchange quickly.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the preparation error of your order and we apologize. Our customer service has contacted you and is doing what is necessary to provide you with a solution as soon as possible. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
J
Rating: 4 out of 5
Very good.
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E
Rating: 3 out of 5
I am still waiting for a response from customer service regarding the receipt of a broken toy
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Response from Wesco
Hello and thank you for alerting us this way. We are sincerely sorry for the problem encountered. Sometimes our orders suffer from the unpredictability of transport and the products are mishandled. Our customer service has processed your complaint and has taken the necessary steps to ensure that the product is reshipped quickly. We thank you in advance for your patience and understanding. We hope that despite this incident, you will come back to see us soon on wesco.fr. Have a nice day.
S
Rating: 4 out of 5
A great site, but the prices are not accessible to everyone.
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F
Rating: 4 out of 5
We received this order quickly.
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P
Rating: 4 out of 5
It's a shame that we have to have the equipment delivered when we are passing through Cerizay!!!! This would avoid shipping costs.
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A
Rating: 3 out of 5
I received everything very well and quickly, thank you, but I am extremely disappointed because I cannot use the water game I ordered as I am still waiting to receive the missing seal!
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you the missing part. We thank you in advance for your patience and hope that you will still visit us soon on wesco.fr. Have a nice day.
S
Rating: 4 out of 5
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
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M
Rating: 4 out of 5
Perfect except for the notepad with a title that does not correspond to the item.
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J
Rating: 3 out of 5
Carton and packaging need to be reviewed. 2kg weighted balls not secured. As a result, the carton was exploded. Fortunately, Colissimo ensured and I received the contents well. For your information, of course, it's up to you to see!!!
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C
Rating: 3 out of 5
Very good products at WESCO but delivery much less so. There have been several deliveries where the product arrived damaged (dents, scratches) due to negligence in the product's transportation.
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V
Rating: 4 out of 5
You are doing an excellent job, well done!
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E
Rating: 4 out of 5
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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V
Rating: 4 out of 5
Good
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N
Rating: 3 out of 5
I sent you an email last Monday and after a week no response. My bib package was taped up so I was missing a set. I hope this time to get a response and I would like to have your catalog, thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us in this way. We sincerely apologize for this delay in response and thank you for your patience. Our customer service has acknowledged your complaint and is proceeding with the shipment of the missing part. We hope that in the end, the product will meet your satisfaction and that you will trust us again by returning to see us soon on wesco.fr. Have a good day.
E
Rating: 4 out of 5
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
P
Rating: 4 out of 5
The product was found without any problem and corresponds to our request.
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P
Rating: 3 out of 5
Good
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L
Rating: 4 out of 5
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
.
Rating: 4 out of 5
.....
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S
Rating: 4 out of 5
Sometimes difficult to realize the dimensions or thicknesses. If there is ever a mistake, the return is easy.
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M
Rating: 4 out of 5
Order received today, but the little comment left to wesco during the order was not communicated to the delivery person! Fortunately, the very kind delivery person came back another day! Order well packaged, thank you wesco, see you soon.
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M
Rating: 4 out of 5
Order received today, but not within the requested time slots! Fortunately, a great delivery person was willing to come back to my place!! Order well packaged, everything is ok! Thank you WESCO, see you soon Mrs. Estremo.
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L
Rating: 3 out of 5
Well-designed site. Fast delivery. Big disappointment on a product received! (useless modeling clay!)
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C
Rating: 4 out of 5
Quick response from Customer Service, delivery deadlines respected.
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R
Rating: 4 out of 5
Site well informed of the delivery delay with the possibility to cancel the order, delivery ok.
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D
Rating: 4 out of 5
Very good site for equipment despite some products being a bit expensive.
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N
Rating: 4 out of 5
Good products and a variety of choices.
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A
Rating: 4 out of 5
The site is pleasant, easy to use. The delivery is impeccable, products well packaged in a sturdy box, fast delivery after the order.
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N
Rating: 4 out of 5
It's not very easy to search for what you want, you struggle a bit but with patience you eventually find it, proof we ordered.
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E
Rating: 4 out of 5
The chair is perfect. However, the delivery time was quite long.
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J
Rating: 4 out of 5
Delivery was ahead of schedule even though I had chosen a time slot for organizational reasons, but no problem in the end. The only issue was some small cuts on a plastic part of a cot that do not hinder its use but are not great considering the price.
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N
Rating: 4 out of 5
The sofa is very good, however the quality of the fitted sheet is
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J
Rating: 4 out of 5
Good navigation on the site. Shipment as expected. Customer service is attentive and efficient. Perfect. The only small less positive criticism: unnecessary overpacking.
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L
Rating: 3 out of 5
I had requested to change the invoice recipient as I could not do it in my personal space (the title to be changed is not active and cannot be modified). However, following email exchanges, this request was supposed to be taken into account. The invoice received is actually not updated and therefore cannot be paid as it is!
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Response from Wesco
Hello and thank you for sharing your shopping experience with us. Our customer service has contacted you regarding your upcoming orders. Our site indeed allows linking to an organization authorized to pay your invoices. To guide you, we invite you to consult our FAQ: https://www.wesco.fr/faq.html#commande. In light of these explanations, we hope to see you again soon on our site. Have a nice day.