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C
Rating: 4 out of 5
Quick order but the box had been opened!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
store offering many quality references for all ages and the service is quick.
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C
Rating: 3 out of 5
regular errors in orders.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
L
Rating: 4 out of 5
materials to standard
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S
Rating: 3 out of 5
We are a bit disappointed with the quality of the materials
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
N
Rating: 4 out of 5
The wesco site is really good, delivery on time with tracking.
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M
Rating: 4 out of 5
Package intact and on time thank you
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A
Rating: 4 out of 5
I am satisfied with the purchases made. Overall, my order went very well. The most negative point is the price of the items, and perhaps the lack of benefits granted to early childhood professionals like childminders (of which I am one), it's a bit of a shame!
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E
Rating: 3 out of 5
Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.
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S
Rating: 4 out of 5
Very good, however it's a pity that there is no regular discount for customers who purchase regularly.
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S
Rating: 4 out of 5
Very fast delivery!
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C
Rating: 3 out of 5
The items are not properly protected. We received a broken item.
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Response from Wesco
Hello,
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
Thank you for alerting us to this situation, please know that this type of incident does not meet our quality and delivery standards.
In order for us to offer you a solution as soon as possible, we invite you to make a request to our after-sales service by email at [email protected], attaching photos of the unusable item.
Have a nice day
A
Rating: 3 out of 5
Hello, I would like to share my opinion following my recent order. While the design of some products is very successful, the overall experience unfortunately does not quite meet our expectations for a community, especially considering the budget invested. Regarding the furniture, the sofas and armchairs leave us a bit unsatisfied. For material intended for intensive use in a community, we hoped for a higher quality and better finishes compared to the prices charged. Moreover, managing this part has been complex: after a wait due to a stock shortage, we received the correct covers, but unfortunately not the right armchairs. We also ordered a white noise plush toy. Visually, it is beautiful and very well made. However, practically, the wired system only triggers vibrations for 5 seconds, which is far too short to soothe a child and a bit disappointing for a product in this range. We greatly appreciate your catalog, but for this price level, we expected better, both in terms of functionality and logistics. I hope that this constructive feedback will be useful to you. While waiting for a response regarding the organization of the exchange of the armchairs, I wish you a good day.
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Response from Wesco
Hello,
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
Thank you for alerting us and sharing this detailed feedback. Your constructive remarks are valuable in helping us continuously improve the quality of our products and services.
We would like to sincerely apologize for the preparation error regarding your armchairs. We confirm that our after-sales service has taken charge of your case to organize the exchange of the armchairs so that you receive the correct references as soon as possible.
Hoping to see you again soon on our site wesco.fr despite the inconvenience caused.
Have a good day.
C
Rating: 3 out of 5
Good products but unsatisfactory packaging, resulting in products arriving in poor condition.
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M
Rating: 3 out of 5
Good reception
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E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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S
Rating: 3 out of 5
When ordering products in stock. delivery in 3 weeks...
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
Thank you for your feedback and we sincerely apologize for this undesirable delivery delay.
Unfortunately, we faced an unforeseen logistical issue beyond our control. This has extended our usual shipping times, and we are sorry for that.
We hope that despite this setback, you will trust Wesco again for your future purchases.
Have a nice day
M
Rating: 4 out of 5
The items match the description, the sales service is responsive. The items are carefully packaged, everything is functional.
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C
Rating: 3 out of 5
Missing the delivery note for the packages
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S
Rating: 4 out of 5
very effective article. however, the announced minimum height is insufficient.
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F
Rating: 4 out of 5
Very nice toy. My little girl loves it! But the price is a barrier to buying more.
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Response from Wesco
Hello,
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
J
Rating: 4 out of 5
Happy with the ordered items but delivery service is deplorable
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Q
Rating: 3 out of 5
Quality products but one edge of the table arrived damaged, I am disappointed
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Response from Wesco
Hello,
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been fully satisfactory.
In order for us to provide you with an appropriate solution, we invite you to make a request by email to our Customer Service at [email protected], attaching photos of the damaged table.
Have a nice day
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been fully satisfactory.
In order for us to provide you with an appropriate solution, we invite you to make a request by email to our Customer Service at [email protected], attaching photos of the damaged table.
Have a nice day
N
Rating: 4 out of 5
Good material, interesting colors. Rating 4, as there is always room for improvement.
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M
Rating: 4 out of 5
-
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M
Rating: 3 out of 5
Hello We received the package with the paint that was spilled in the box
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Response from Wesco
Hello,
We are sincerely sorry to hear that your package has suffered from the transport issues.
In order for us to find a solution, we invite you to send a request by email to [email protected] attaching photos.
Have a nice day
We are sincerely sorry to hear that your package has suffered from the transport issues.
In order for us to find a solution, we invite you to send a request by email to [email protected] attaching photos.
Have a nice day
M
Rating: 4 out of 5
ras
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L
Rating: 4 out of 5
Fast shipping items not always well protected
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C
Rating: 4 out of 5
delivery in accordance with the order
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A
Rating: 3 out of 5
Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)
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Response from Wesco
Hello,
We sincerely thank you for your feedback and are delighted that your order and the product have fully satisfied you.
We completely understand your disappointment regarding the assembly instructions and we apologize for this inconvenience.
Please know that we have taken your comments into account, and this manual is currently under review by our Design team to improve the clarity and simplicity of assembly for future customers.
We hope that, despite this setback, you are fully enjoying your product. Have a nice day.
We sincerely thank you for your feedback and are delighted that your order and the product have fully satisfied you.
We completely understand your disappointment regarding the assembly instructions and we apologize for this inconvenience.
Please know that we have taken your comments into account, and this manual is currently under review by our Design team to improve the clarity and simplicity of assembly for future customers.
We hope that, despite this setback, you are fully enjoying your product. Have a nice day.
D
Rating: 3 out of 5
The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture
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Response from Wesco
Hello,
Thank you for your feedback and we apologize for the inconvenience.
Please know that our teams will review the assembly instructions to make them clearer and more explicit. Regarding the damaged corner, we invite you to contact our after-sales service by email at [email protected] to file a complaint and quickly find a solution.
Have a nice day
Thank you for your feedback and we apologize for the inconvenience.
Please know that our teams will review the assembly instructions to make them clearer and more explicit. Regarding the damaged corner, we invite you to contact our after-sales service by email at [email protected] to file a complaint and quickly find a solution.
Have a nice day
S
Rating: 4 out of 5
Quality product. Delivery within the scheduled time.
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C
Rating: 4 out of 5
Happy with the purchases made
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C
Rating: 4 out of 5
I am satisfied with the products ordered from Wesco. I only give 4 stars because, having been a customer for years, I was unable to validate the order at the time of payment. I had to create a new Wesco account with a different email address... Otherwise, I am completely satisfied.
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J
Rating: 4 out of 5
ras
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C
Rating: 3 out of 5
The package arrived completely damaged. This is not the first time.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry for the problem encountered during delivery and completely understand your dissatisfaction. In order to carry out the necessary steps with the carrier, could you please write to us at [email protected] specifying your order number, the reference of the affected package, as well as a photo of the damaged package if possible. We thank you in advance for these elements and hope that your next shopping experience on our site will be fully satisfactory. Have a nice day.
-
Rating: 4 out of 5
an order... two deliveries (tracking not very clear regarding the delivery in 2 times ??)
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C
Rating: 4 out of 5
Good product and fast delivery.
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J
Rating: 4 out of 5
very good !
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