Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.
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Julie G.
Rating: 3 out of 5
following a purchase from 16/11/2023
I am not a fan, not very practical!
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Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.
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Celine H.
Rating: 3 out of 5
following a purchase from 21/11/2023
I am missing an item from my order. I made a complaint and I have not received any news to date.
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Response from Wesco
Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Very good
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Liliane G.
Rating: 4 out of 5
following a purchase from 21/11/2023
Pleasant and easy-to-use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2023
Clear and pleasant website; received the requested material on time.
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Bouchra E.
Rating: 4 out of 5
following a purchase from 19/11/2023
Very clear, and well presented.
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Patrick D.
Rating: 4 out of 5
following a purchase from 06/11/2023
Nothing to report. Except for the choice of the shipping date - The package was shipped before the requested date. It would have been preferable not to offer this option, hence my rating of 4 out of 5. The rest is very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
hello, quick, efficient order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2023
nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
The hedgehog balls are not inflated enough. They are soft. A bit disappointed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Delivery times too long. The product was available. When I called, I spoke to someone not very pleasant!
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Response from Wesco
Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2023
Hello, disappointed by the delivery conditions. Item crushed in the package, the delivery person raised some reservations.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
Very well, it's a shame there weren't a bit more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2023
Well-designed site allowing for almost real-time quotes, possibility to search by catalog reference.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
In the era of ecological transition, it's very unfortunate that a tiny item is delivered in a huge box and that deliveries are made in several parts. One should wait to have the entirety of the order and make one single delivery
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Response from Wesco
Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
It's a shame that not all products from the order arrive at the same time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2023
Thank you for stopping to note everything, otherwise very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Hello, I am very satisfied with my items, they meet my expectations. However, I was asked to choose a delivery date and it was not respected! I was absent and luckily my neighbors are lovely, as my packages were bulky. Additionally, the bag for my mats and my structure was torn. Best regards, Isabelle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2023
Navigation a bit heavy, still. Disappointment with one product and return at our expense!! We would prefer to receive the products all at once.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
Easy ordering on the site, correct responsiveness, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Interesting site, however I find the descriptions of some products quite basic. This is the case for board games where the game mechanics are not always clear. Small videos would be interesting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Quality products and very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2023
Hello, we are usually satisfied with wesco, but this time we received 3 rugs out of 4. Email sent today, awaiting response
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2023
Very good products. Too bad that the assembly service cannot be reserved when ordering online (cf Ikea, Conforama) even if they are external providers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2023
Fast but some items a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
Quality items overall, unfortunately the prices are too high for regular purchases.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2023
Very sturdy column, the color variations are great, the little fish are super because the tail is flexible. The only regret is the noise of the motor, the fact that there are air bubbles moving. Convenient switch to turn it on, but it would have been nice if the system was the same as the jellyfish aquarium without bubbles and noise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2023
A lot of products. Good quality-price ratio. Too bad about the delivery price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Delay in deliveries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2023
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
good site, we find a lot of good quality materials, the downside is that the products are expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Order and account creation quick and efficient, fast shipping as well, very good. However, there was a problem with the description of the purchased product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2023
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2023
No problem + very responsive service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
Very good site but quite expensive, there should be discounts for childminders.
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