Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 01/10/2023 à 17h33 following a purchase from 23/09/2023

Transaction without problems but catalog with high prices

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Acheteur Vérifié

Published on 30/09/2023 à 20h57 following a purchase from 15/09/2023

Clear to use

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Acheteur Vérifié

Published on 30/09/2023 à 18h14 following a purchase from 13/09/2023

Not too complex

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Acheteur Vérifié

Published on 28/09/2023 à 09h55 following a purchase from 25/09/2023

Impossible to search for an item in the search bar. I always have to go through reference

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Response from Wesco Published on 28/09/2023

Hello and thank you for taking the time to share your feedback with us. Our web team is currently working on improving the search tool on our site. An easier and more precise search will soon be available to provide a better user experience and satisfy our customers. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 27/09/2023 à 19h04 following a purchase from 20/09/2023

You can easily find what you are looking for

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Acheteur Vérifié

Published on 27/09/2023 à 14h52 following a purchase from 21/09/2023

Deliveries are very long and the customer service people are not always kind and efficient. However, the products are great!

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Acheteur Vérifié

Published on 27/09/2023 à 11h12 following a purchase from 13/09/2023

I find the prices exaggerated.

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Acheteur Vérifié

Published on 26/09/2023 à 22h14 following a purchase from 12/09/2023

The delivery was the problem because they only had daily time slots without precise hours, it is impossible to take a day off just to receive a package. I went myself to Rungis to pick up the package directly from the carrier even though I paid for delivery. The packaging cover was torn, fortunately the package was not damaged.

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Acheteur Vérifié

Published on 26/09/2023 à 20h58 following a purchase from 11/07/2023

Disappointed with the return system where not only do we have to pay shipping costs with the original box required for a light product that could fit in an envelope, but we are also not refunded the full price!

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Acheteur Vérifié

Published on 26/09/2023 à 09h50 following a purchase from 12/09/2023

Very good, I would like the products to be more associated. For example, when we are in the cribs, that sheets, screens, etc. are offered, it would save time.

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Acheteur Vérifié

Published on 25/09/2023 à 14h41 following a purchase from 12/09/2023

Disappointment regarding the delivery. To date, the horse has been delivered but not the cover

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Acheteur Vérifié

Published on 25/09/2023 à 10h33 following a purchase from 12/09/2023

Good

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Acheteur Vérifié

Published on 25/09/2023 à 10h30 following a purchase from 07/09/2023

Ease of navigation

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Acheteur Vérifié

Published on 20/09/2023 à 09h32 following a purchase from 22/08/2023

Easy but delivery from available stock took longer than expected.

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Acheteur Vérifié

Published on 19/09/2023 à 12h45 following a purchase from 11/09/2023

Serious site.

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Acheteur Vérifié

Published on 19/09/2023 à 11h19 following a purchase from 28/07/2023

Hello, the delay was longer than agreed.

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Acheteur Vérifié

Published on 18/09/2023 à 21h54 following a purchase from 10/09/2023

Good.

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Acheteur Vérifié

Published on 18/09/2023 à 17h10 following a purchase from 08/09/2023

I did not receive my entire order. I called Wesco, then made a complaint online (which I was asked to do following my call) and I still have no information regarding the shipment of the missing item from my order.

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Response from Wesco Published on 19/09/2023

Hello and thank you for taking the time to leave a review. Our customer service has taken your complaint into account, and the rest of your order will be delivered next week. We sincerely apologize for the inconvenience caused and thank you in advance for your patience. We hope you will give us a second chance to make a better impression by returning to us soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 18/09/2023 à 08h39 following a purchase from 25/08/2023

Delivery a bit long but no issues.

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Acheteur Vérifié

Published on 17/09/2023 à 17h52 following a purchase from 10/09/2023

Very good. Just to improve: a lot of cardboard and plastic packaging compared to the weight/volume ordered.

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Acheteur Vérifié

Published on 16/09/2023 à 10h44 following a purchase from 02/09/2023

The material arrived in good condition but one of the boxes was opened (nothing was missing) the delivery person made a reservation.

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Acheteur Vérifié

Published on 14/09/2023 à 11h51 following a purchase from 31/08/2023

Easy and quick order; well received.

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Acheteur Vérifié

Published on 13/09/2023 à 10h47 following a purchase from 30/08/2023

An express delivery would be nice.

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Response from Wesco Published on 13/09/2023

Hello and thank you for your feedback. For your information, an express delivery 'Chronopost 24H' is offered on many small items. See you soon on our site.

Acheteur Vérifié

Published on 12/09/2023 à 17h31 following a purchase from 04/09/2023

Not very clear when it's out of stock. It should indicate unavailable.

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Response from Wesco Published on 13/09/2023

Hello, we thank you for taking the time to share your opinion regarding the information about the availability of our products on our site. Currently, when products are available within 1 to 12 weeks, the availability date is notified in the product sheet. When the availability date exceeds 12 weeks, the product is marked as unavailable, with, in both cases, the possibility of being alerted by email as soon as the product is back in stock. To allow our customers to make the right choice, this information is highlighted in red, under the 'add to cart' button, so that it is clearly visible. We are sorry that you missed this information and that it could not be useful to you. We still hope that the ordered products will fully satisfy you and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 12/09/2023 à 16h57 following a purchase from 27/07/2023

The site is complete but not intuitive enough

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Response from Wesco Published on 14/09/2023

Hello and thank you for taking the time to leave a review. Our teams are continuously working to improve the browsing experience on our site. Because feedback from our customers is valuable for progress, we invite you to write to us at [email protected] specifying the points to improve to make our site even more intuitive. We thank you for your loyalty and hope to see you again soon on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 11/09/2023 à 19h48 following a purchase from 04/09/2023

Practical but not easy to clean, food gets stuck in the hollow parts, and around the wooden separation between the legs.

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Acheteur Vérifié

Published on 11/09/2023 à 16h22 following a purchase from 01/09/2023

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Acheteur Vérifié

Published on 10/09/2023 à 22h23 following a purchase from 28/08/2023

Good, no problems to report.

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Acheteur Vérifié

Published on 10/09/2023 à 14h44 following a purchase from 31/08/2023

Quick shipping

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Acheteur Vérifié

Published on 09/09/2023 à 11h49 following a purchase from 27/08/2023

Serious site but difficult to search for products in the menu

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Acheteur Vérifié

Published on 06/09/2023 à 19h17 following a purchase from 11/08/2023

Everything is very good. Except for the request for a quote for the transformation into an order. I did not understand everything.

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Acheteur Vérifié

Published on 06/09/2023 à 16h48 following a purchase from 08/08/2023

I had to contact customer service regarding my order, I was very poorly received by a very unfriendly and unpleasant person. Having placed an order of nearly €4000, I expected better quality customer service. Furthermore, the site states a 48-hour delivery for products marked in stock, but I was told that this did not apply to large orders. It would be good to clarify this. I received my order in 11 days.

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Response from Wesco Published on 07/09/2023

Hello, we thank you for taking the time to share your experience with us. First of all, we are sorry to read your dissatisfaction regarding our reception and we understand your disappointment. We place great importance on the quality of our services such as listening or advising, and we would like to sincerely apologize for this exchange, which was not representative of our commitments. Regarding delivery times, we believe there may have been some confusion. Indeed, you can find at the bottom of our website www.wesco.fr information mentioning the 48-hour delay, but this element concerns the dispatch of products, not delivery, the exact mention being 'Dispatch in 48h'. We indicate in our general sales conditions a delivery time between 3 and 5 days. It is also specified that 'This delay is not guaranteed for orders containing a large quantity of items'. We regret that this information was not useful to you. However, we hope that the ordered products will fully satisfy you and encourage you to give Wesco another chance. Have a nice day.

Acheteur Vérifié

Published on 06/09/2023 à 14h27 following a purchase from 24/08/2023

I received my product today and have not unpacked it yet

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Acheteur Vérifié

Published on 04/09/2023 à 20h25 following a purchase from 29/08/2023

Deadlines respected

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Acheteur Vérifié

Published on 01/09/2023 à 12h47 following a purchase from 18/08/2023

Fast delivery, clear and accessible website

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Acheteur Vérifié

Published on 29/08/2023 à 13h08 following a purchase from 22/08/2023

The products are perfect, impeccable quality, a small downside is that it's a bit expensive. As a childminder, I buy little by little.

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Acheteur Vérifié

Published on 29/08/2023 à 12h41 following a purchase from 21/08/2023

GOOD

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Acheteur Vérifié

Published on 28/08/2023 à 15h00 following a purchase from 18/08/2023

Between the order and delivery, little waiting

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Acheteur Vérifié

Published on 28/08/2023 à 14h03 following a purchase from 17/08/2023

Hello The items are in accordance with my order However, I would have preferred that the mat was not folded in half upon arrival but perhaps rolled up because there is a crease right in the middle

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Acheteur Vérifié

Published on 22/08/2023 à 19h06 following a purchase from 09/08/2023

The only regret every time is the lack of promotions for childminders and the transport which is really long...

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