Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Just the delivery was a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Navigation a bit complicated. Difficult to use identification codes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
A bit tedious to find what you're looking for but complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
Difficult for me to find certain products, you have to search.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Delivery time, perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2021
The packaging of the benches leaves much to be desired, lacking protection. Packaging was greasy due to the carrier, who was also not friendly, respectful, or polite, they threw the packages on the ground. Billing error inside the package.
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Response from Wesco
Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Small logistics issue with the delivery. After-sales service relatively responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Too bad there is no delivery to the overseas territories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Easy to access to find the products. Quick order, I received my packages a week later, as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2021
Order received quickly and as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
No opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
Delivery in small pieces, making it difficult for the customer to track...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
I found the navigation a bit clunky.. The delivery was quite fast and I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good site but a little expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2021
An order arrived after more than 4 months
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2021
Very happy with our order. However, the carrier did not want to bring the packages up to the apartment, which is not easy with an 11-month-old baby that you have to leave to go down and fetch the very bulky packages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Quality items, pleasant site but there are many out-of-stock products which is a bit frustrating
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2021
No problem with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Fast shipping. However, the packaging was disproportionate to the contents of the packages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Waste of time because my cart did not remain in memory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
A bit of delay for the delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Clear and easy site, good products but delivery time issues.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
The site is easy to access. However, I would have liked my order to be better packaged: bubble wrap for example, because the box was torn and my order could have been damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Order arrived on time, materials well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
Good site, products a bit expensive but of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Great, thanks, delivery a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
I found the site by chance while looking for stilts for children. Order arrived as expected. The delivery person followed the delivery instructions well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
quick processing of the order.
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