Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 079 published reviews

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Half cocoon as described, I am delighted, one star less because of delayed delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
The order arrived quickly. The screwdriver is very realistic, not too heavy. The only small flaw is that the LED light is a bit too bright. We put a sticker on it to dim it. It's a shame that screws, nuts, and bolts are not provided or sold separately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Quality products, easy to order and very quick to receive. It's a shame that shipping costs are charged. You need to have a large order amount for them to be free.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Fast delivery within the deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
I find it a shame that it is not in a package, just the box of the ordered item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Very good site and quite straightforward to get what you want. Moreover, it's very pleasant not to have to create an account.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2020
Well disappointed with the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Very nice reproductions of insects!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Fast and as per the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
Interesting site for some things but still very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
Perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
The products are of good quality but the delivery is very delayed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Very easy, a lot of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2020
One package missing out of six.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2020
I did not find the site particularly intuitive. Good order tracking. Attractive prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Original items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Everything is ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Very comprehensive. A bit difficult to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Good navigation on the service, lack of technical information on some items is a shame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2020
Easy order and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Very rich. Professional quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Too bad the delivery is so complicated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2020
I received my package quite quickly... good quality of the product, satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Slight delay since I received my order in 2 parts. Nevertheless, it was quick.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Fast service. However, high costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2020
Very happy with my order, quality items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2020
Delivery time over 4 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Missing a package (a tricycle).... still no news, information delay is way too long in tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Very good site. Lots of choices, maybe some items are out of budget for individuals and more suitable for organizations, which is a shame. Delivery is a bit long and the fees are just, except to get free shipping you have to spend an astronomical amount, and that's also a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2020
The box arrived with a hole, leaving a mark on the bed. However, the delivery time was faster than announced.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
An earlier delivery than what was announced, but everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
Good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Very good but the person on the phone misinformed me about the bins and when I wanted to order a new item, she said it no longer existed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.
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Response from Wesco
Hello and thank you for your comment. We are absolutely sorry for this feedback. Despite all the care we take in preparing our orders, it happens that the transport does not meet our expectations. Our logistics service has been informed and will take the necessary measures with the carrier to ensure that this does not happen again. We still hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Catastrophic delivery
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